Windows 10: Purchased game on wrong account

Hey all. So I bought a game off the Microsoft store and I accidentally bought it under my secondary account that isn't linked to my computer. Now it won't let me install the game and is only giving me the option to re-purchase. I went through the steps of changing my primary email to the one I purchased it under, but still no luck. Any ideas?

:)

 

purchased game

Hi,

To install a game on you need to make sure that you sign in on your computer using the Microsoft account that you use to purchased the game. To install a game on Windows 10, you may follow the steps below:

• Using your Microsoft account, sign in to the PC where you want to install your games.
• On the Start screen, select the Store icon.
• In the Store, select Games from the menu.
• Browse to and select the game you want to buy.

If you already own the game, you can install it on your PC. Otherwise, select Install to download and install the game.

Should you need further assistance, feel free to post anytime.

 

In Game Purchases on another account

Hi Susan,

We acknowledge that you're having issues with your in-app purchases for a game. We would suggest double checking the account signed in to the game to see if it's your son's account. That would be the reason why the purchases were being placed in your son's
account instead of yours but the payment method saved was yours.

In case that you would like the option to refund these purchases, we advise in contacting our Answer Desk. You can easily reach them by clicking on this

link.

Regards.

 

Microsoft account purchase information.

Hi Robert,

A corrupted game file is one of the possible reasons why you don't see any information with all of your Microsoft games. To help you resolve this concern, we suggest that you follow the steps below:

Step 1: Sign out your account from the Windows Store. Here is how:

• Open the Store app.
• Click/tap on the user icon, and click/tap on Microsoft account that you are currently signed in to the Store with.
• Click/tap on the Microsoft account again.
• Click/tap on the Sign out link.

Step 2: Reset Store cache. Follow the steps below:

• Press the Win+R keys to open the Run dialog.
• Type WSReset.exe, and click/tap on OK.
  
  Note: The WS tool resets the Windows Store without changing account settings or deleting installed apps.
• The Store and a command prompt will now open without any message. The command prompt will automatically close when the Store cache has been reset.

Step 3: Sign in your account to the Windows Store.

• Open the Store app.
• Click/tap on the user icon, and click/tap on Sign in.

Should you need further assistance, feel free to post back anytime.