Windows 10: purchased pro upgrade but only home reinstalls

I purchased pro upgrades for a number of machines. I recently had a ransomware attack so I replaced the OS drive and now it only installs windows 11 home and not the pro upgrade. What can be done?

:)

 

Can't upgrade from Windows 10 Home to Pro

Hi Bill,

Thank you for posting your query in Microsoft Community. We apologize for the inconvenience caused and will assist you in the best possible ways.

I suggest you to download and create an installation media for Windows 10 Pro form the link provided below:

https://www.microsoft.com/en-in/software-download/windows10

After the installation media is created, suggest you to upgrade to Windows 10 Pro from the installation media. When the upgrade asks for product key, enter the product key purchased for Windows 10 Pro. If it does not accept, suggest you to skip the activation
step. After the Operating System is installed, suggest you to activate by phone by following the steps below:

• Press “Windows key + R” and type “slui 4” and press Enter.
• Select the Region from the list and click Next.
• Call the Toll-Free number provided on top and can activate via phone.

Hope this helps. Keep us posted on the status for further assistance.

 

reinstall after upgrade

I have a Surface Pro that originally had Windows 8.1 Pro. I have installed the free Windows 10 upgrade, but I now want to reinstall it. I want to completely wipe my hard drive and install Windows 10. I know this can be done, but I need a list of steps to
get everything necessary to reinstall Windows 10 (including exporting settings & preferences) and how to wipe my hard drive. Are there any good places to get a good detailed list of steps to do these things? Thanks.

 

Purchased Windows 10 pro upgrade stuck on working on it

Hi,

Thank you for posting your query in Microsoft Community.

To assist you better, please share the information:

• When exactly does the Windows 10 pro upgrade gets stuck?
• 
  Where did you purchase Windows 10 pro upgrade?
  
• 
  Are you getting any error message?
  

For more information, I suggest you to refer the answer provided by
Cpt Brik, one of the community member from the following link.

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Please get back to us with the requested information and we'll be glad to assist you.