Windows 10: Purchased used Dell computer. Now it wants me to log into a school after resetting

Hi I recently purchased a used Dell computer. I’ve been using it for about a month. Yesterday I reset it and chose to download the software from the cloud and not from on the computer. Now when I am trying to set it up it is telling me to sign in using a school account. Is there any fix to this?

:)

 

Returned the ASUS and purchased a Dell

I have made my decision and I am returning the Dell. After my money is refunded, I will have to do research and will have a choice on what to find that fits into my budget but better than the Dell. I hate returning things like this. It is so frustrating. I know a lot of you have recommended brands, models, and told me where to purchase a computer from, but if some of you could re-list some suggestions that would be very much appreciated. I need all of the help I can get with this.

 

How to *not* use school account

Hello Jas_7

Welcome to Microsoft Community.

Based on your current description, it appears that your computer is currently logged into your school account and personal account. However, when the Start menu opens, the school account display.

Generally Speaking, if you log into your Outlook using your education account a prompt window will appear. It contains a special reminder message like"Log in to all applications with this account" or "Log in to the current application only"



If you choose to log in to all applications, it is indeed possible for the Education account to automatically log in to your Start menu.

To fix this issue, first you can try looking at previous threads in the community with similar problems:.

• Can't remove a Work or School account from Windows 10 - Microsoft Community
  

Then refer to the replies from Peter van Dam (Power Infuse) and dapage4, Restart after completing the steps in this thread to see if the account disappears from your other applications.

Feel free to post back if any updates.

Chandy |Microsoft Community Support Specialist

 

How to remove an Icon of "eConnect by Harris School Solutions" on my Taskbar

Hi Graceimson,

I suggest you to follow the below steps to remove the "eConnect by Harris School Solutions"
from the taskbar and check if it helps.

• Right click on the icon "eConnect by Harris School Solutions".
• Click on “Unpin from Taskbar” the icon will be removed from the taskbar.

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.