Windows 10: Purchased Windows 11 Home today - unable to access product key.

Discus and support Purchased Windows 11 Home today - unable to access product key. in Windows 10 Gaming to solve the problem; The product key was sent to an old Yahoo email per the order confirmation window. I regained access to the email account but they migrated it to a new... Discussion in 'Windows 10 Gaming' started by Lint_Licker, Feb 16, 2025.

  1. LINT_LICKER
    Lint_Licker Win User

    Purchased Windows 11 Home today - unable to access product key.


    The product key was sent to an old Yahoo email per the order confirmation window. I regained access to the email account but they migrated it to a new version and it wiped my inbox.. not sure if the confirmation email had even been delivered. Then went forward with reinstalling Windows and absent mindedly closed the order window with the key on it. Now I seemingly have no way of getting the key.Contacted support and gave them my # to call me back. Received the call and the lady transferred me to sales and billing and then the call disconnected...Feeling very up the creek without a paddle right

    :)
     
    Lint_Licker, Feb 16, 2025
    #1
  2. ERIK MOREAU
    Erik Moreau Win User

    Windows 11 Product Key Location

    I'm sorry to hear that you're having trouble finding your Windows 11 product key. If you purchased Windows 11 from the Microsoft Store, the product key should be included in the confirmation email that you received after making the purchase. If you can't find the email, please check your spam or junk folder.



    If you still can't find the product key, you can try signing in to your Microsoft account and checking your order history. The product key should be listed there as well.



    If you're still unable to locate your product key, please contact Microsoft support for further assistance.
     
    Erik Moreau, Feb 16, 2025
    #2
  3. ARIEL ACU
    Ariel Acu Win User
    Windows 10 Product Key for a Free Upgrade

    Hi,

    The product key is important to activate and install Windows 10 to your device. Regarding your concern, let's try to isolate the issue and see what's causing you unable to use the product key to activate and install your Windows 10. Kindly provide the following
    information:

    • Where did you purchase the product?
    • What is the error message you received after entering your product key?
    • What troubleshooting steps have you tried?
     
    Ariel Acu, Feb 16, 2025
    #3
  4. KARTHICKA_R
    Karthicka_R Win User

    Purchased Windows 11 Home today - unable to access product key.

    No product key after Windows 10 purchase

    Hi Chris,

    Welcome to Microsoft Community and thank you for your interest in Windows 10.

    • How did you upgrade to windows 10?
    • Have you done clean install?
    • Are you getting any error message?
    • From where have you purchased the Windows 10?
    If you have purchased from online Microsoft store or any store I suggest you to contact them for the product key.

    Please do let us know with more information, so that we can assist you better.
     
    Karthicka_R, Feb 16, 2025
    #4
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Purchased Windows 11 Home today - unable to access product key.

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