Windows 10: Purchasing incorrectly locked: "Incorrect Region"

Hello. My Microsoft account was incorrectly locked from purchasing in my region because the automatic system thinks I am in the wrong region. This was very upsetting to me. My funds are being held 'hostage' by Microsoft because of this. I suppose it was because I have English as preferred language? Can someone who lives in Brasil not speak English? This is very upsetting. I am tired of being punished for using Microsoft services. Could I please have some assistance? And, as I already said, I reside in Brasil. I do not know how this situation can be solved. Thank you.

:)

 

Wrong region to make purchase on Windows 10

Hi,

Incorrect region settings is one of the common reasons why you are not able to purchase anything from the Windows Store. For us to properly assist you, we need to gather more details. Kindly verify the following below.

• Have you tried changing your account region for Windows Store?
• Have you made any changes on your computer before this issue?
• What are the steps have you done so far, aside from checking your account region on your computer and Skype?

 

Edge Search Does Not Permit Change of Region


I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
I would suggest you to try the below steps and check if it helps.
Step 1:
Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
2. Select Settings and click on Choose what to clear.
3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

Step 2:
I suggest you to create a new user account and check if the issue occurs.

1. Go to Settings.
2. Choose Accounts and then select Family and other users.
3. Select add someone else on this PC.
4. Enter a user name and hit next.
5. Click on Finish.
6. Sign out from the current Account and Log into the new account.

Step 3:
It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.

 

Wrong region to make purchase on Windows 10

Three days ago, I made a purchase while playing Secret Society-Hidden Mystery. Everything Great!!

Today, I tried to make a purchase and it tells me my region is incorrect. Nothing has changed in the three days. Still I checked my region settings on computer and Skype and even restarted my computer.

Did check the forum and did a search on Internet.

Any suggestions on how I could fix this, I would be grateful