Windows 10: Purple gridlines when playing videos in full screen

I get purple gridlines when I play videos in full screen right after I move my cursor or when subtitle appear in Microsoft apps such as edge and movies and tv app I even tried ACG player but got the same results but this problem goes away when I open the with my NVidia gpu and not the intel, or when I change my monitor refresh rate to 40 instead of 60.

It got even worse when i installed the latest intel hd graphics driver. so i have to use vlc and chrome when streaming videos online in full screen. I don't think the issue is with my hardware because other app not from Microsoft work fine in full screen. Please help



***Modified title from: video playback ***

:)

 

I can't get a video to stream to my lg smart tv in full screen , it's playing full screen on the pc no problem

Hi Steve,

To assist you better, I like to know; how exactly you are trying to stream video from your PC to LG Smart TV?

As an initial step, I suggest you to try updating the display adapter on your system.

Follow the below steps:

• Click on the Start button, and type Device Manager on the search bar.
• Open Device Manager, expand Display Adapters.
• Find and double-click Display Adapters from the left panel to update.
• Right-click the device, and click Update.

As you are able to play the video full screen in your PC, then it might be an issue related to LG Smart TV. I suggest you to check for the LG Smart TV manual and check what all settings need to done to play video in full screen.

Kindly reply to us, with the status of your issue. We will be happy to assist you.

Thank you.

 

video not playing

Hi,

Thank you for writing to Microsoft Community Forums.

1. May I know, which video player you are using to play the video?
   
2. Are you able to play the video on any other computer?
   
3. Are you facing the issue with only specific video or with all the other videos?
   

This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

Method 1: Try a different video player.

1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
   
2. I suggest you to try a different video player and check if it plays.
   
3. You can also check on different device or computer.
   

Step: Run Windows Media player troubleshooter.

1. Press Windows + R key on your keyboard together.
2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
6. Reboot the computer and check.

If you still face the issue, reply to this post with more information.

Hope it helps,

Amit Sunar

Microsoft Community – Moderator

 

Videos won't play- "This item is in a format we don't support. Oxc1010103"

Hi,

To assist you better, please answer the following questions:

• Which is the media player you are trying to play the video?
• What is the format of the video file you are trying to play?

I suggest you to run the video in the Windows media player
and check.

If the issue still persist, you may check for any pending updates and install it, then check if you can play the video. To check for the update and install the updates, please follow the below steps:

• Go to Start menu, and type Windows updates and press Enter.
• Click on Check for updates, Windows will check for any pending updates and shows on the screen after this. Select install to install the updates.

Hope you could play the video.

Get back to us for further queries, we will be glad to help you.