Windows 10: Puzzling screen

Using Windows 10, I have had no issues before. But, as the machine was slowing down, I rebuilt the Windows profile and rebooted. But now, I get this screen with no way of going forward. No buttons, no options except this window. I thought of doing a System Restore but now, mysteriously, the CD drive does not show up in the Boot list!!! I am totally puzzled.

:)

 

Microsoft Classic Jigsaw Puzzles - How to re-look at solved puzzles

Thank you for writing to Microsoft Community Forums.

You can try the step below to check the last solved puzzle.

Method: Check last played game.

1. Open Jigsaw Puzzle.
   
2. Search for My account and you will see images below
   My account, click on the image and all your last solved puzzle will be there.
   

If you have any further question related to the game, I suggest you please check

Microsoft Casual Games Community.

Regards,

Amit Sunar

Microsoft Community – Moderator

 

Sharing User created Puzzles

Hi,



Thank you for writing to Microsoft Community forums.



The limit of 4 custom puzzles is due to the UserPuzzles folder being full. To add more than 4 custom puzzles, I suggest you to try the steps listed below and check if it works.

• Open File Explorer and navigate to the following location:

C:\Users\UserName\AppData\Local\Packages\Microsoft.MicrosoftJigsaw_8wekyb3d8bbwe\LocalState\UserPuzzles\UserPuzzlesPack

Note: UserName is your username.

• Delete or Rename the folder
  UserPuzzles inside UserPuzzlesPack.
• Delete or Rename the file:
  puzzles.xml
• Exit File Explorer and try creating the custom puzzles again.

If you’re speaking about moving the user puzzle files, you may copy it to any desired location. For more information, I suggest you to go through
Microsoft Casual Games FAQ and post the query in
the Casual Games community.



Hope it helps.

Regards,

 

Puzzles

Hi,

Thank you for your response.

In this case we would suggest you to follow the steps mentioned below to clear & reset Windows Store Cache.

1. Type wsreset in the search bar.
   
2. Right click on wsreset Run command and Select
   Run as administrator.
   
3. Now Windows store will open, you can now search for the puzzle app and try installing updates if it has any.
   

Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.

Manjunath H

Microsoft Community – Moderator