Windows 10: Question About Battery

Hello, I have a HP Notebook running Windows 10, and I have issues with the battery.


My laptop works fine when plugged in, but when I insert the battery, it says “plugged in, not charging.” I think the cause is that I left my computer plugged in all the time without the battery so I wouldn’t have to charge it.


I found a guide to troubleshoot it, but I want verification before I go through with any of it. It says to uninstall a specific driver for the battery, and that it will reinstall upon restarting, but I have also read that some Windows systems do not do this, so I don’t want to delete an important driver and not know for certain I’ll get it back.


Will it reinstall upon startup, and do you have any alternative methods for troubleshooting in case the method I plan to try does not work?

:)

 

Battery

Hi,

For us to better assist you with your battery issue, we'd like to ask a few questions.

• Have you made any changes to your computer before experiencing this issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you run the Power troubleshooter and update drivers in Windows 10 by following the troubleshooting steps provided by Eeshwar Kumar on this
thread.

Looking forward to your response.

 

Battery Question


Thanks, WOT. You've explained it quite well. I'll follow Toshiba's suggestions, as you've pointed out, and discharge the battery ona monthly basis.

The battery on these new Toshibas is virtually impossible for the average owner to replace. My original Toshiba had a very accessible battery.

 

battery

Hello Dilan,

We still can't identify the possible reasons of this battery issue you're experiencing. For us to isolate and assist you better with this, kindly answer the following questions:

• When you say "the battery won't show", do you mean you can't see the icon on your computer?
• If yes, when did you start noticing this issue? Have you made any recent changes prior to it?
• Any troubleshooting steps you've tried so far?

If you haven't tried any, we suggest performing the suggestions posted by AaronWiley and Ganesh Achar B in this
thread. Quite a few people found their suggestions helpful.

We're looking forward to your response.