Windows 10: Quick Assist - An Error Has Occurred

On our network I have found 3 PC's that get this error after typing in the code that I give them:
"We've run into a problem. An error has caused screen sharing to end or we cannot establish a connection. Please close Quick Assist and try again later".

Happened in 1909. Upgraded to 2004 and still the same problem.
There are a few older threads related to this issue in this forum. I have tried every suggestion with no success.
I have tried turning off the firewall and virus protection.
I have tried Run as Administrator.
I uninstalled Quick Assist and re-installed.
I logged into the PC as an Administrator.
Nothing in Windows event logs.

The majority of PC's on our network have no problem running Quick Assist.

:)

 

Quick Assist

Hi,

Thank you for writing to Microsoft Community Forums.

Please reply to the following questions to get a better understanding of the issue:

• What happens when you search for quick assist in the start menu?
  
• Are you getting any error message while opening Quick Assist?
  
• Which build version of Windows 10 is installed on your computer?
  
• Since when are you facing this issue?
  
• Did you make any changes to the computer recently?
  

However, you can try the troubleshooting steps mentioned below:

Method 1: Re-registering the app

1. Type PowerShell on the search bar.
   
2. Right click on PowerShell and select
   Run as administrator.
   
3. Type the following command and press Enter:
   
   Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   
4. Once the process is completed, restart the computer and search for Quick Assist.
   

Method 2: Creating new user account

You can create a new user account and check if you are able to open Quick Assist.
To create a new user account please follow the steps from L: Create a local user
or administrator account in Windows 10.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Nikhar Khare

Microsoft Community - Moderator

 

Quick Assist "An error has occurred"

Hello Everybody,

I am giving support to a number of people that are working from home with the company laptop, but who do not have admin rights on their machines.

When I start a Quick Assist session, the application gives an error message when I try to take full control of the user machine.

The message says:

"An error has occurred

We've run into a problem. An error has caused screen sharing to end or we cannot establish a connection. Please close Quick Assist and try again later."

Needless to say, I have tried again later, but the message kept coming up.

Thank you in advance.

 

Quick Assist

Hi Henry,

It's possible that your computer's Internet Options is not set properly, that's why you're experiencing issues with Quick Assist. Kindly make sure that your computer is allowed to save encrypted pages by following these steps:

• Type internet options on the search bar.
• Click on Internet Options.
• Click on Advanced.
• Scroll down, and make sure that Do not save encrypted pages to disk is unchecked.
  
• Click OK.

Once done with the steps, try to use Quick Assist again, then check if the issue persists.

Don't hesitate to reach out to us if you need further assistance with your concern.