Windows 10: Quick Assist and Elevation/Permissions

Hello,


I am trying to assist a family member with a computer problem remotely using the Quick Assist tool. I set up their computer and my account there has admin privileges, but they do not. When I connect to their computer with Quick Assist, often I need to access certain functions with my admin privileges to fix the problem. But whenever I do so, UAC blocks my ability to view their computer/type in the admin password and I can't help them.


1 Is there a setting capable of allowing Quick Assist do accomplish this task? If so, what/where is it?


2 If Quick Assist cannot do this, what other software alternatives can I use? Starting with default options installed by default on a Windows 10 computer, and branching out from there if nothing Windows has actually has this critical, facepalm-obvious feature any remote assistance tool has to have.

:)

 

Quick Assist

Hi Henry,

It's possible that your computer's Internet Options is not set properly, that's why you're experiencing issues with Quick Assist. Kindly make sure that your computer is allowed to save encrypted pages by following these steps:

• Type internet options on the search bar.
• Click on Internet Options.
• Click on Advanced.
• Scroll down, and make sure that Do not save encrypted pages to disk is unchecked.
  
• Click OK.

Once done with the steps, try to use Quick Assist again, then check if the issue persists.

Don't hesitate to reach out to us if you need further assistance with your concern.

 

Quick Assist

Hi,

Thank you for writing to Microsoft Community Forums.

Please reply to the following questions to get a better understanding of the issue:

• What happens when you search for quick assist in the start menu?
  
• Are you getting any error message while opening Quick Assist?
  
• Which build version of Windows 10 is installed on your computer?
  
• Since when are you facing this issue?
  
• Did you make any changes to the computer recently?
  

However, you can try the troubleshooting steps mentioned below:

Method 1: Re-registering the app

1. Type PowerShell on the search bar.
   
2. Right click on PowerShell and select
   Run as administrator.
   
3. Type the following command and press Enter:
   
   Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   
4. Once the process is completed, restart the computer and search for Quick Assist.
   

Method 2: Creating new user account

You can create a new user account and check if you are able to open Quick Assist.
To create a new user account please follow the steps from L: Create a local user
or administrator account in Windows 10.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Nikhar Khare

Microsoft Community - Moderator

 

Quick Assist not working




I suppose another possibility might be that some related service is not configured correctly...

E.g. Tweaking.com's repair tool includes a repair to set services to default.

I suggest you look at affected PCs and check installed programs to see if there are any that are common only to those and not others, especially 3rd party security programs with firewalls.

I saw a note somewhere that there's no relevant group policy.

Is this idea relevant?

or this:

- this helped some people
https://answers.microsoft.com/en-us/...1-3a46fe1fd0a6