Windows 10: Quick Assist app does not get focus - Accessibility issue

I routinely assist a blind user who uses a screen reader Jaws. We use Quick Assist, which he would normally get to with keyboard shortcuts, then use ALT-Tab to get focus, then tab to the box to enter the number generated on my end. We just updated to the newest version, and ALT-Tab does not return focus to QA, and there is no way for him to tab to the entry box. This is a critical failure from our point of view, since I can't login to his machine when he needs assistance. I may crosspost since it's not clear this is the correct forum.

:)

 

Quick Access bar

Hi,

Thank you for posting your query in Microsoft Community.

We would be glad to help you with the issue you are facing today. I understand the difficulty.

Remove items from Quick access.

I would suggest you to follow the below steps.

• Right click on the file or folder.
• Select the option “unpin from the quick access”

To pin items to an item already on the quick access bar.

Follow the below steps.

I would suggest you to create folder in the desktop screen & place all the files or folder which need to pin to the quick access.

• Open the quick access.
• Select the Desktop option.
• Right click on the folder & select the option “pin to quick access”

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.



Thank you.

 

Questions about Focus Assist

Hello, *Smile

If you turn off Get notifications from apps and other senders, it will disable notifications from everything except Windows system notifications.

Turning on Focus Assist will turn off all notifications until you turn off Focus Assist.

Turn On or Off Focus Assist in Windows 10

Customize Focus Assist Priority List in Windows 10

Change Focus Assist Automatic Rules in Windows 10

 

Quick Assist not working

Good diagnostic step.

You've tried disabling 3rd party program startups, but there could be more things starting beyond those listed in the task manager startup list, if that's what you used.

Ideally you would have hands on access to both PCs... but that's not so. All credit to them for creating a new user account etc.

If you wished to disable more startups on the problem account you could use Autoruns (free from MS). But that seems asking a bit much of someone else remotely.

Of course, the problem could have nothing whatsoever to do with startups... you might want to check all services are default, for example, in particular those necessary for this.

Presumably it's not been blocked by the firewall:

Get and Give Remote Assistance with Quick Assist app in Windows 10
- some unfinished discussion as to whether both accounts had to be MS accounts or not.

I found this:

Windows 10 Quick Assist: Helpful Remote Assistance App or Potential Vulnerability? — Steeves and Associates


https://4sysops.com/archives/remote-control-windows-10-with-quick-assist/

This gives useful detail on how it works. For example, it uses port 443, so you need to check that's not blocked.
It also indicates how to block it- so you can check that doesn't apply.