Windows 10: Quick Assist genereert geen codes meer

Voor mijn werk gebruik ik momenteel de hele dag door Quick Assist. Vanmorgen werkte het nog prima. Ineens kan ik vanaf 10.30 geen codes meer genereren om met mee te kijken op computers van derden.... hij lijkt dan even wat te proberen maar komt na enige seconden met de melding: U **** niet worden aangemeld. Probeer het later opnieuw. Ik heb de applicatie al een keer verwijderd, de laptop opnieuw opgestart, QA opnieuw geïnstalleerd en de laptop weer opnieuw opgestart.... heeft helaas niet geholpen!


Wie kan mij helpen om de Quick Assist weer normaal werkend te krijgen?

:)

 

Quick Assist - NO code *RESOLVED*


System clock was an hour ahead. When corrected, QA began listing a code. Go figger...

Quick Assist on Win 10 Pro Desktop will not issue a "give assistance" code and the counter remains at zero. Occasionally a code does flicker, briefly.

Four different system images, dating back to 6/6/17 have been restored with no change. QA worked well then, with the settings that were in effect at the time the images were created.

That attests to this not being a file, settings or Windows update issue. SFC is clear. Remote assistance and sharing options are enabled. Network and Windows Store troubleshooters have been run, though QA is not a store app.

QA has no problems listing a code on a Win 10 HOME laptop running on the same network. The Win 10 Pro PC can receive assistance, just not give it, so the connection is not being blocked.

How can this fault be remedied - other than using Team Viewer? ^_^

 

Quick Assist

The person performing the helping gets the 6 digit code, they Email or text the code to the person requiring the help . . .

Launch the Quick Assist tool. It's listed under the Windows Accessories folder - or just search the Start menu for "Quick Assist."

2. In the Quick Assist window that appears, click Give Assistance

Launching Windows 10 Quick Assist

To help another Windows 10 user remotely, launch the Quick Assist app and choose Give Assistance.

3. Sign in with your Microsoft Online account.

4. Quick Assist generates a 6-digit security code. Give this code (by email, instant messenger, text or voice call) to the person whose computer you will need to connect to. After 10 minutes, this code will become invalid.

 

Quick Assist

Hi Henry,

It's possible that your computer's Internet Options is not set properly, that's why you're experiencing issues with Quick Assist. Kindly make sure that your computer is allowed to save encrypted pages by following these steps:

• Type internet options on the search bar.
• Click on Internet Options.
• Click on Advanced.
• Scroll down, and make sure that Do not save encrypted pages to disk is unchecked.
  
• Click OK.

Once done with the steps, try to use Quick Assist again, then check if the issue persists.

Don't hesitate to reach out to us if you need further assistance with your concern.