Windows 10: Quick Assist in Business

I've been looking into Microsoft's Quick Assist as a replacement to Windows Remote Assistance. Upon testing, when I sign in to assist someone, it "Takes me to my organization's page," then opens up my web browser and has a window like I'm the one asking for assistance wanting a 6 digit code. Is there a way to make it work with business accounts that don't have a microsoft domain? ex. *** Email address is removed for privacy ***, *** Email address is removed for privacy ***, etc.

:)

 

Quick Assist in Business

I've been looking into Microsoft's Quick Assist as a replacement to Windows Remote Assistance. Upon testing, when I sign in to assist someone, it "Takes me to my organization's page," then opens up my web browser and has a window like I'm the one asking
for assistance (wanting a 6 digit code). Is there a way to make it work with business accounts that don't have a microsoft domain? ex. *** Email address is removed for privacy ***, *** Email address is removed for privacy ***, etc.

 

Quick Assist

Hi Henry,

It's possible that your computer's Internet Options is not set properly, that's why you're experiencing issues with Quick Assist. Kindly make sure that your computer is allowed to save encrypted pages by following these steps:

• Type internet options on the search bar.
• Click on Internet Options.
• Click on Advanced.
• Scroll down, and make sure that Do not save encrypted pages to disk is unchecked.
  
• Click OK.

Once done with the steps, try to use Quick Assist again, then check if the issue persists.

Don't hesitate to reach out to us if you need further assistance with your concern.

 

Quick Assist

Hi,

Thank you for writing to Microsoft Community Forums.

Please reply to the following questions to get a better understanding of the issue:

• What happens when you search for quick assist in the start menu?
  
• Are you getting any error message while opening Quick Assist?
  
• Which build version of Windows 10 is installed on your computer?
  
• Since when are you facing this issue?
  
• Did you make any changes to the computer recently?
  

However, you can try the troubleshooting steps mentioned below:

Method 1: Re-registering the app

1. Type PowerShell on the search bar.
   
2. Right click on PowerShell and select
   Run as administrator.
   
3. Type the following command and press Enter:
   
   Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   
4. Once the process is completed, restart the computer and search for Quick Assist.
   

Method 2: Creating new user account

You can create a new user account and check if you are able to open Quick Assist.
To create a new user account please follow the steps from L: Create a local user
or administrator account in Windows 10.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Nikhar Khare

Microsoft Community - Moderator