Windows 10: Quick Assist in windows 11 has a code error

HiOn windows 11 I have installed quick assist and when I go to give someone a code on the app it keep flashing every second and not staying on for about 60 secs as it should.Ive uninstalled and reinstalled and done windows update to clear but it still does the same thing.Any Ideas on whats wrong?Thanks

:)

 

Quick Assist - NO code *RESOLVED*


System clock was an hour ahead. When corrected, QA began listing a code. Go figger...

Quick Assist on Win 10 Pro Desktop will not issue a "give assistance" code and the counter remains at zero. Occasionally a code does flicker, briefly.

Four different system images, dating back to 6/6/17 have been restored with no change. QA worked well then, with the settings that were in effect at the time the images were created.

That attests to this not being a file, settings or Windows update issue. SFC is clear. Remote assistance and sharing options are enabled. Network and Windows Store troubleshooters have been run, though QA is not a store app.

QA has no problems listing a code on a Win 10 HOME laptop running on the same network. The Win 10 Pro PC can receive assistance, just not give it, so the connection is not being blocked.

How can this fault be remedied - other than using Team Viewer? ^_^

 

Quick Assist - An Error Has Occurred

On our network I have found 3 PC's that get this error after typing in the code that I give them:
"We've run into a problem. An error has caused screen sharing to end or we cannot establish a connection. Please close Quick Assist and try again later".

Happened in 1909. Upgraded to 2004 and still the same problem.
There are a few older threads related to this issue in this forum. I have tried every suggestion with no success.
I have tried turning off the firewall and virus protection.
I have tried Run as Administrator.
I uninstalled Quick Assist and re-installed.
I logged into the PC as an Administrator.
Nothing in Windows event logs.

The majority of PC's on our network have no problem running Quick Assist.

 

Quick Assist

The person performing the helping gets the 6 digit code, they Email or text the code to the person requiring the help . . .

Launch the Quick Assist tool. It's listed under the Windows Accessories folder - or just search the Start menu for "Quick Assist."

2. In the Quick Assist window that appears, click Give Assistance

Launching Windows 10 Quick Assist

To help another Windows 10 user remotely, launch the Quick Assist app and choose Give Assistance.

3. Sign in with your Microsoft Online account.

4. Quick Assist generates a 6-digit security code. Give this code (by email, instant messenger, text or voice call) to the person whose computer you will need to connect to. After 10 minutes, this code will become invalid.