Windows 10: Quick Assist / MSRA Easy Connect without Internet Internal LAN

Dear All,


I need guidance here as my organisation is running the LAN that is not connected to the Internet.

To be able to support across different location, I will need to implement remote access to quickly understand their problem and resolve it.


Quick Assist

When I launched Quick Assist, it immediately throws me "Check your Internet connection".


It seems like it requires an Internet connection. Is there a way it can work without the need for Internet connection?

From the online article, the initiator requires a MS account. If my organisation network is not connected to the Internet, how can I work on this?


MSRA Easy Connect

I read that it requires a IPv6 setting but it seems like it requires a Teredo server kindly correct me if I am wrong.

https://messengergeek.wordpress.com/2012/02/07/enabling-easy-connect-remote-assistance-in-a-domain-environment/


MSRA connection via "Invite someone you trust to help you" > "Save this invitation as a file" or "Use email to send an invitation" does work but requires additional mouse clicks that some of my users experience difficulties in.

Thus, I find both Quick Assist the best option as the initiator is from the support team as compared to the user.


Thank you for all advices and help rendered in advance!!!

:)

 

Is it possible to run Quick Assist over a restricted LAN not connected to the internet?

Hello,

Is it possible to run Windows10 Quick Assist over a restricted LAN not connected to the internet?

Meaning the computers will not have any access to the internet, and we want to use Windows10 Quick Assist to provide support.

Is it possible to setup a Microsoft server on this internal network to allow Windows10 Quick Assist to work on this restricted LAN?

Thanks ahead of time,

Rob

 

Reset Quick Assist settings

Hi,

Thank you for the information. Stability of connection in Quick Assist depends on the internet connection. We suggest to make sure that you are connected to stable internet. To help you with this, please perform the following steps below:

• Press Windows key + I to open Settings.
  
• On Settings, choose Apps & features.
• On the left pane, choose Programs and Features.
• Then, look for Quick Assist and click on it.
• Choose Advanced options, then Repair.

Let us know how it goes.

If you think this was useful, do not hesitate to "mark it as an answer" to help those who are facing the same problem.

 

Quick Assist

Hi Henry,

It's possible that your computer's Internet Options is not set properly, that's why you're experiencing issues with Quick Assist. Kindly make sure that your computer is allowed to save encrypted pages by following these steps:

• Type internet options on the search bar.
• Click on Internet Options.
• Click on Advanced.
• Scroll down, and make sure that Do not save encrypted pages to disk is unchecked.
  
• Click OK.

Once done with the steps, try to use Quick Assist again, then check if the issue persists.

Don't hesitate to reach out to us if you need further assistance with your concern.