Windows 10: Quick assist or MSRA multiple users

Hello,

I have issue with connecting more than one people with these services, is there any solution exist that I can’t find to make my desktop to be remotely connected for two people? As for now only one person can remotely connect to my desktop and watch what I explaining.

We cannot use others programs at work, so I need one of these ones.

Can I share somehow my desktop for two people on same network?

Thanks in advance.

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:)

 

Quick Assist / MSRA Easy Connect without Internet (Internal LAN)

Dear All,

I need guidance here as my organisation is running the LAN that is
not connected to the Internet.

To be able to support (across different location), I will need to implement remote access to quickly understand their problem and resolve it.

Quick Assist

When I launched Quick Assist, it immediately throws me "Check your Internet connection".

It seems like it requires an Internet connection. Is there a way it can work without the need for Internet connection?

From the online article, the initiator requires a MS account. If my organisation network is not connected to the Internet, how can I work on this?

MSRA Easy Connect

I read that it requires a IPv6 setting but it seems like it requires a Teredo server (kindly correct me if I am wrong).

Enabling Easy Connect Remote Assistance in a domain environment

MSRA connection via "Invite someone you trust to help you" > "Save this invitation as a file" or "Use email to send an invitation" does work but requires additional mouse clicks that some of my users experience difficulties in.

Thus, I find both Quick Assist the best option as the initiator is from the support team as compared to the user.

Thank you for all advices and help rendered in advance!!!

 

Quick Assist

Hi,

Thank you for writing to Microsoft Community Forums.

Please reply to the following questions to get a better understanding of the issue:

• What happens when you search for quick assist in the start menu?
  
• Are you getting any error message while opening Quick Assist?
  
• Which build version of Windows 10 is installed on your computer?
  
• Since when are you facing this issue?
  
• Did you make any changes to the computer recently?
  

However, you can try the troubleshooting steps mentioned below:

Method 1: Re-registering the app

1. Type PowerShell on the search bar.
   
2. Right click on PowerShell and select
   Run as administrator.
   
3. Type the following command and press Enter:
   
   Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   
4. Once the process is completed, restart the computer and search for Quick Assist.
   

Method 2: Creating new user account

You can create a new user account and check if you are able to open Quick Assist.
To create a new user account please follow the steps from L: Create a local user
or administrator account in Windows 10.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Nikhar Khare

Microsoft Community - Moderator

 

Quick Assist

Hi Henry,

It's possible that your computer's Internet Options is not set properly, that's why you're experiencing issues with Quick Assist. Kindly make sure that your computer is allowed to save encrypted pages by following these steps:

• Type internet options on the search bar.
• Click on Internet Options.
• Click on Advanced.
• Scroll down, and make sure that Do not save encrypted pages to disk is unchecked.
  
• Click OK.

Once done with the steps, try to use Quick Assist again, then check if the issue persists.

Don't hesitate to reach out to us if you need further assistance with your concern.