Windows 10: Quick Assist Submit button not working.

Hello is anyone else having this same issue? I have just built a brand new PC, Win 11, Intel 14500 CPU Gigabyte Mobo B760-ds3h ax, 32gb Corsair memory 5200 MHz DDR5. Ok using Quick Assist, open it, enter sesurity Code from Assistant, code is entered correctly, the "submit" button turns Blue, however clicking on it does not progress, tried it many times, Trouble shooting so far, repaired Quick Assist, Reset Quick Asssit, Uninstalled and Reinstalled Quick Assist. All Win 11 Updates have been completed, including the latest "2024-06 Cumulative Update Preview for Windows 11 Version 23H2 for x64-ba

:)

 

Quick Assist not working




I suppose another possibility might be that some related service is not configured correctly...

E.g. Tweaking.com's repair tool includes a repair to set services to default.

I suggest you look at affected PCs and check installed programs to see if there are any that are common only to those and not others, especially 3rd party security programs with firewalls.

I saw a note somewhere that there's no relevant group policy.

Is this idea relevant?

or this:

- this helped some people
https://answers.microsoft.com/en-us/...1-3a46fe1fd0a6

 

Quick Assist not working

Good diagnostic step.

You've tried disabling 3rd party program startups, but there could be more things starting beyond those listed in the task manager startup list, if that's what you used.

Ideally you would have hands on access to both PCs... but that's not so. All credit to them for creating a new user account etc.

If you wished to disable more startups on the problem account you could use Autoruns (free from MS). But that seems asking a bit much of someone else remotely.

Of course, the problem could have nothing whatsoever to do with startups... you might want to check all services are default, for example, in particular those necessary for this.

Presumably it's not been blocked by the firewall:

Get and Give Remote Assistance with Quick Assist app in Windows 10
- some unfinished discussion as to whether both accounts had to be MS accounts or not.

I found this:

Windows 10 Quick Assist: Helpful Remote Assistance App or Potential Vulnerability? — Steeves and Associates


https://4sysops.com/archives/remote-control-windows-10-with-quick-assist/

This gives useful detail on how it works. For example, it uses port 443, so you need to check that's not blocked.
It also indicates how to block it- so you can check that doesn't apply.

 

Annoying sound in Windows 10 Quick Assist...

Quick Assist Audio "I can hear myself over my speakers while chatting in a teams call with the end user!" There should be a mute button built into Quick Assist. The Fix: (yep, a workaround) In your "System Tray" right click on the speaker icon (step 1) and choose "Open Volume Mixer" (step 2) Mute the app "Quick Assist" (step 3)