Windows 10: Quick Assist Trailing Mouse Pointer

Hello,


I have a couple of queries regarding Quick Assist.


1. There is a trailing mouse pointer on my screen which is annoying. I know this is because host pointer and my pointer are moving in tandem. Is there anyway I shouldn't see host's mouse pointer during remote session?


2. Clipboard doesn't work with Quick Assist. Any fixes for this??


Thanks.

:)

 

The combination of DX11, Mouse Pointer Trails and Fullscreen Games means no mouse cursor.

Hi,

For Mouse Pointer Trails, refer the steps below.

Step 1: Click the bottom-left Start button on the desktop, enter
mouse in the blank box and tap Mouse in the search results to open Mouse Properties.

Step 2: Choose Pointer Options, select
Display pointer trails and hit OK.

Tip: To specify the length of pointer trails, you can move the
small scale in Visibility to left or right.

Also for the mouse issue, I suggest you to download the latest drivers for mouse from the manufacturer's website and check. Install the drivers in compatible mode and check as well.

I suggest you to run the game in Direct X12 as this is the latest in Windows 10. Check if the issue persist.

Hope this helps. Get back to us for further queries. We are happy to help!

 

can't see or use my mouse pointer and i have aToshiba quick 10, 2in 1 with windows 10

Hi Steven,

This issue might occur if the mouse settings are corrupted.

• Have you made any changes to your computer prior to this issue?

I suggest you to follow the below methods and check if it helps.

Method 1: Turn off the mouse pointer trails and check if you are able to access the mouse pointer in the Windows media center.

• Press ”Windows+R” to open the run window and type
  “Main.cpl”.
• Under “Pointer Options” tab, uncheck "Display pointer trails"
• Click OK to save settings.

Method 2: Also change pointer scheme to Windows Standard or Default
as below.

• Press ”Windows+R” to open the run window and type
  “Main.cpl”.
• On the Pointers tab, in the
  Scheme box, click Windows Standard or click Windows Default.
• Click OK.

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.

 

Mouse Pointer

Hi,

You can customize your mouse in a variety of ways in Windows. To change how your mouse pointer looks, you can follow the steps below:

• Right-click on the Start menu, then click Control Panel.
• Select Mouse, then go to the Pointers tab.
  
• Select the pointer you prefer from the drop-down list, click
  Apply > OK.

If you want to use a pointer that is not on the list, you can download it online. After that, go to Control Panel > Mouse > Pointers tab again, then click
Browse.

Update us if it addressed your issue.