Windows 10: Quick Assist "Try again later. Something went wrong on our end. We're working on it".

I am a troubleshooter for a few elderly. I usually take over their system through Quick Assist and do any maintenance it need.


Yesterday I received a frantic call that one of them couldn't get on his email account. I immediately ask him to start Quick Assist, which was not responding - error message listed above.


I managed to have this person.... through many hours of directions, how to upgrade any updates windows may need to do, reset the Quick Assist - Microsoft Store, did numerous reset, restart and still can not get Quick Assist to start.


https://support.microsoft.com/en-us/account-billing/fix-problems-with-apps-from-microsoft-store-93ed0bcf-9c12-3df6-6dda-92ec5d0415ac


https://answers.microsoft.com/en-us/windows/forum/all/quick-assist/130af4b2-2ee0-415f-8114-8160f45fce1a


https://www.tenforums.com/network-sharing/162275-quick-assist-error-has-occurred.html


https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-10-e90eefe4-d0a2-7c1b-dd59-949a9030f317


https://www.webucator.com/how-to/how-create-second-user-account-windows-10.cfm


https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/reset-quick-assist-settings/0906bd4a-3075-4b7f-a1e4-e02674625fa7


https://www.tenforums.com/tutorials/3476-reset-clear-recent-items-frequent-places-windows-10-a.html


These are just a few of the troubleshooting webpages that I have read and try by phone giving guidance to an 75 yrs old elderly on what to do, and where to look. Every hour, I have to stop, cause the stress is a bit too much for him... then I start again.


This is by far a huge problem and there has to be an easier solution from Microsoft to fix this. Especially during this quarantine time where one cannot go to someone's home or an elderly retirement home.


So my question is: Can someone please find me a solution, keeping in mind that I cannot get this elderly to do coding or something too complicated. How do I reset this Quick Assist???? I even tried to get him to set up a new account. Won't let him do that. Frustrated.


Thanks

:)

 

Quick Assist Error Message


I am running Windows 10 Home and current on all updates. I am using a TP-Link AC 1900 router over Time Warner Roadrunner Internet. All appears to be working well.

When I run the Quick Assist program and select "Give Assistance" I get the message "Try again later. Something went wrong on our end. We're working on it".

Does anyone have a suggestion on how to resolve this problem? Nothing appeared obvious under Event Viewer or Google.

 

Quick Assist not working

Good diagnostic step.

You've tried disabling 3rd party program startups, but there could be more things starting beyond those listed in the task manager startup list, if that's what you used.

Ideally you would have hands on access to both PCs... but that's not so. All credit to them for creating a new user account etc.

If you wished to disable more startups on the problem account you could use Autoruns (free from MS). But that seems asking a bit much of someone else remotely.

Of course, the problem could have nothing whatsoever to do with startups... you might want to check all services are default, for example, in particular those necessary for this.

Presumably it's not been blocked by the firewall:

Get and Give Remote Assistance with Quick Assist app in Windows 10
- some unfinished discussion as to whether both accounts had to be MS accounts or not.

I found this:

Windows 10 Quick Assist: Helpful Remote Assistance App or Potential Vulnerability? — Steeves and Associates


https://4sysops.com/archives/remote-control-windows-10-with-quick-assist/

This gives useful detail on how it works. For example, it uses port 443, so you need to check that's not blocked.
It also indicates how to block it- so you can check that doesn't apply.

 

Quick Assist not working




I suppose another possibility might be that some related service is not configured correctly...

E.g. Tweaking.com's repair tool includes a repair to set services to default.

I suggest you look at affected PCs and check installed programs to see if there are any that are common only to those and not others, especially 3rd party security programs with firewalls.

I saw a note somewhere that there's no relevant group policy.

Is this idea relevant?

or this:

- this helped some people
https://answers.microsoft.com/en-us/...1-3a46fe1fd0a6