Windows 10: Quick Assist - Voice Echo

When speaking to customers via MS Teams and using Quick Assist to remotely connect to a laptop, my entire team have reported issues with hearing every word they say through their headphones a second or two after they've spoken. Symptoms appears to have begun over the last 48 hours. Is anybody else struggling with this? Any fixes or suggestions? Thanks

:)

 

Quick Assist

Hi Henry,

It's possible that your computer's Internet Options is not set properly, that's why you're experiencing issues with Quick Assist. Kindly make sure that your computer is allowed to save encrypted pages by following these steps:

• Type internet options on the search bar.
• Click on Internet Options.
• Click on Advanced.
• Scroll down, and make sure that Do not save encrypted pages to disk is unchecked.
  
• Click OK.

Once done with the steps, try to use Quick Assist again, then check if the issue persists.

Don't hesitate to reach out to us if you need further assistance with your concern.

 

Quick Assist

The person performing the helping gets the 6 digit code, they Email or text the code to the person requiring the help . . .

Launch the Quick Assist tool. It's listed under the Windows Accessories folder - or just search the Start menu for "Quick Assist."

2. In the Quick Assist window that appears, click Give Assistance

Launching Windows 10 Quick Assist

To help another Windows 10 user remotely, launch the Quick Assist app and choose Give Assistance.

3. Sign in with your Microsoft Online account.

4. Quick Assist generates a 6-digit security code. Give this code (by email, instant messenger, text or voice call) to the person whose computer you will need to connect to. After 10 minutes, this code will become invalid.

 

Quick Assist

Hi,

Thank you for writing to Microsoft Community Forums.

Please reply to the following questions to get a better understanding of the issue:

• What happens when you search for quick assist in the start menu?
  
• Are you getting any error message while opening Quick Assist?
  
• Which build version of Windows 10 is installed on your computer?
  
• Since when are you facing this issue?
  
• Did you make any changes to the computer recently?
  

However, you can try the troubleshooting steps mentioned below:

Method 1: Re-registering the app

1. Type PowerShell on the search bar.
   
2. Right click on PowerShell and select
   Run as administrator.
   
3. Type the following command and press Enter:
   
   Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   
4. Once the process is completed, restart the computer and search for Quick Assist.
   

Method 2: Creating new user account

You can create a new user account and check if you are able to open Quick Assist.
To create a new user account please follow the steps from L: Create a local user
or administrator account in Windows 10.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Nikhar Khare

Microsoft Community - Moderator