Windows 10: Quick Assists - Deactivates my mouse

I frequently use Quick Assist to help my sister with computer issues. We are both running Windows 11Today we logged into Quick Assist, but as soon as our computers connected, my mouse became inactive. I could move it, and when it rolled over an item, the item would pop up as normal, but the mouse buttons were deactivated. I couldn't right or left click on anything. I rebooted, and tried again with the same result. As soon as she disconnected and closed Quick Assist, my mouse buttons became active again. Can anyone help?Thanks in advance!

:)

 

Annoying sound in Windows 10 Quick Assist...

Quick Assist Audio "I can hear myself over my speakers while chatting in a teams call with the end user!" There should be a mute button built into Quick Assist. The Fix: (yep, a workaround) In your "System Tray" right click on the speaker icon (step 1) and choose "Open Volume Mixer" (step 2) Mute the app "Quick Assist" (step 3)

 

Quick Assist

Hi Henry,

It's possible that your computer's Internet Options is not set properly, that's why you're experiencing issues with Quick Assist. Kindly make sure that your computer is allowed to save encrypted pages by following these steps:

• Type internet options on the search bar.
• Click on Internet Options.
• Click on Advanced.
• Scroll down, and make sure that Do not save encrypted pages to disk is unchecked.
  
• Click OK.

Once done with the steps, try to use Quick Assist again, then check if the issue persists.

Don't hesitate to reach out to us if you need further assistance with your concern.

 

Quick Assist

Hi,

Thank you for writing to Microsoft Community Forums.

Please reply to the following questions to get a better understanding of the issue:

• What happens when you search for quick assist in the start menu?
  
• Are you getting any error message while opening Quick Assist?
  
• Which build version of Windows 10 is installed on your computer?
  
• Since when are you facing this issue?
  
• Did you make any changes to the computer recently?
  

However, you can try the troubleshooting steps mentioned below:

Method 1: Re-registering the app

1. Type PowerShell on the search bar.
   
2. Right click on PowerShell and select
   Run as administrator.
   
3. Type the following command and press Enter:
   
   Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   
4. Once the process is completed, restart the computer and search for Quick Assist.
   

Method 2: Creating new user account

You can create a new user account and check if you are able to open Quick Assist.
To create a new user account please follow the steps from L: Create a local user
or administrator account in Windows 10.

Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Nikhar Khare

Microsoft Community - Moderator