Windows 10: Random black screen during certain games

Hello,


It seems that in some games my computer crushes at random. So far I've experienced it in PlanetSide 2 and Guildwars 2.

I'm not the best at analyzing windows events and I couldn't seem to find related information to my crashes...

As in crash I mean that the screens goes black, or more accurately getting no signal from the computer, though I can still hear the audio from the games for some time afterwards. Then I end up long pressing the power button to force a shutdown so I could restart it.


I have windows 10 pro x64 version 1803 build 17134.471 (though it happened on previous updates as well), Nvidia GeForce GTX 980 with driver version 417.35 (it happened on previous versions as well) and i7-4770k cpu.


For some reason it seems like I can't attach files here so I can't attach the events in a .evtx so I'll add the events in XML, I hope it's readable.

The events are from the same minute, as soon as my screen went blank I force restarted my pc and copied the logs.


<?xml version="1.0" encoding="utf-8" standalone="yes"?>

<Events><Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='Application Popup' Guid='{47bfa2b7-bd54-4fac-b70b-29021084ca8f}' EventSourceName='Application Popup'/><EventID Qualifiers='49152'>1060</EventID><Version>0</Version><Level>2</Level><Task>0</Task><Opcode>0</Opcode><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime='2018-12-19T19:06:25.906523800Z'/><EventRecordID>11179</EventRecordID><Correlation/><Execution ProcessID='4' ThreadID='3464'/><Channel>System</Channel><Computer>DESKTOP-LPGBDIG</Computer><Security/></System><EventData><Data></Data><Data>\??\C:\WINDOWS\SysWow64\drivers\SECDRV.SYS</Data><Binary>000000000200300000000000240400C0000000006B0300C000000000000000000000000000000000</Binary></EventData><RenderingInfo Culture='he-IL'><Message></Message><Level>Error</Level><Task></Task><Opcode></Opcode><Channel></Channel><Provider>Application Popup</Provider><Keywords><Keyword>Classic</Keyword></Keywords></RenderingInfo></Event><Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='Microsoft-Windows-DistributedCOM' Guid='{1B562E86-B7AA-4131-BADC-B6F3A001407E}' EventSourceName='DCOM'/><EventID Qualifiers='0'>10016</EventID><Version>0</Version><Level>2</Level><Task>0</Task><Opcode>0</Opcode><Keywords>0x8080000000000000</Keywords><TimeCreated SystemTime='2018-12-19T19:06:51.561950800Z'/><EventRecordID>11185</EventRecordID><Correlation/><Execution ProcessID='8' ThreadID='2640'/><Channel>System</Channel><Computer>DESKTOP-LPGBDIG</Computer><Security UserID='S-1-5-21-3334395181-906467878-2032078980-1001'/></System><EventData><Data Name='param1'>application-specific</Data><Data Name='param2'>Local</Data><Data Name='param3'>Activation</Data><Data Name='param4'>{D63B10C5-BB46-4990-A94F-E40B9D520160}</Data><Data Name='param5'>{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}</Data><Data Name='param6'>DESKTOP-LPGBDIG</Data><Data Name='param7'>nitz_</Data><Data Name='param8'>S-1-5-21-3334395181-906467878-2032078980-1001</Data><Data Name='param9'>LocalHost (Using LRPC)</Data><Data Name='param10'>Unavailable</Data><Data Name='param11'>Unavailable</Data></EventData><RenderingInfo Culture='he-IL'><Message>The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

{D63B10C5-BB46-4990-A94F-E40B9D520160}

and APPID

{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}

to the user DESKTOP-LPGBDIG\nitz_ SID (S-1-5-21-3334395181-906467878-2032078980-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.</Message><Level>Error</Level><Task></Task><Opcode>Info</Opcode><Channel></Channel><Provider>Microsoft-Windows-DistributedCOM</Provider><Keywords><Keyword>Classic</Keyword></Keywords></RenderingInfo></Event><Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='Microsoft-Windows-Eventlog' Guid='{fc65ddd8-d6ef-4962-83d5-6e5cfe9ce148}'/><EventID>1101</EventID><Version>0</Version><Level>2</Level><Task>101</Task><Opcode>0</Opcode><Keywords>0x4020000000000000</Keywords><TimeCreated SystemTime='2018-12-19T19:06:25.406054000Z'/><EventRecordID>65006</EventRecordID><Correlation/><Execution ProcessID='1844' ThreadID='2448'/><Channel>Security</Channel><Computer>DESKTOP-LPGBDIG</Computer><Security/></System><UserData><AuditEventsDropped xmlns='http://manifests.microsoft.com/win/2004/08/windows/eventlog'><Reason>0</Reason></AuditEventsDropped></UserData><RenderingInfo Culture='he-IL'><Message>Audit events have been dropped by the transport. 0</Message><Level>Error</Level><Task>Event processing</Task><Opcode>Info</Opcode><Channel>Security</Channel><Provider>Microsoft-Windows-Eventlog</Provider><Keywords><Keyword>Audit Success</Keyword></Keywords></RenderingInfo></Event><Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='EventLog'/><EventID Qualifiers='32768'>6008</EventID><Level>2</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime='2018-12-19T19:06:25.046666100Z'/><EventRecordID>11131</EventRecordID><Channel>System</Channel><Computer>DESKTOP-LPGBDIG</Computer><Security/></System><EventData><Data>20:49:05</Data><Data>‎19/‎12/‎2018</Data><Data></Data><Data></Data><Data>79232</Data><Data></Data><Data></Data><Binary>E2070C0003001300140031000500C901E2070C0003001300120031000500C901600900003C000000010000006009000001000000B00400000100000000000000</Binary></EventData><RenderingInfo Culture='he-IL'><Message>The previous system shutdown at 20:49:05 on ‎19/‎12/‎2018 was unexpected.</Message><Level>Error</Level><Task></Task><Opcode></Opcode><Channel></Channel><Provider></Provider><Keywords><Keyword>Classic</Keyword></Keywords></RenderingInfo></Event><Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='Microsoft-Windows-Kernel-PnP' Guid='{9C205A39-1250-487D-ABD7-E831C6290539}'/><EventID>219</EventID><Version>0</Version><Level>3</Level><Task>212</Task><Opcode>0</Opcode><Keywords>0x8000000000000000</Keywords><TimeCreated SystemTime='2018-12-19T19:06:16.884599000Z'/><EventRecordID>11145</EventRecordID><Correlation/><Execution ProcessID='4' ThreadID='316'/><Channel>System</Channel><Computer>DESKTOP-LPGBDIG</Computer><Security UserID='S-1-5-18'/></System><EventData><Data Name='DriverNameLength'>13</Data><Data Name='DriverName'>ROOT\WPD\0000</Data><Data Name='Status'>3221226341</Data><Data Name='FailureNameLength'>14</Data><Data Name='FailureName'>\Driver\WudfRd</Data><Data Name='Version'>0</Data></EventData><RenderingInfo Culture='he-IL'><Message>The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000.</Message><Level>Warning</Level><Task></Task><Opcode>Info</Opcode><Channel>System</Channel><Provider>Microsoft-Windows-Kernel-PnP</Provider><Keywords></Keywords></RenderingInfo></Event><Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='Microsoft-Windows-Kernel-Power' Guid='{331C3B3A-2005-44C2-AC5E-77220C37D6B4}'/><EventID>41</EventID><Version>6</Version><Level>1</Level><Task>63</Task><Opcode>0</Opcode><Keywords>0x8000400000000002</Keywords><TimeCreated SystemTime='2018-12-19T19:06:16.689389100Z'/><EventRecordID>11141</EventRecordID><Correlation/><Execution ProcessID='4' ThreadID='8'/><Channel>System</Channel><Computer>DESKTOP-LPGBDIG</Computer><Security UserID='S-1-5-18'/></System><EventData><Data Name='BugcheckCode'>0</Data><Data Name='BugcheckParameter1'>0x0</Data><Data Name='BugcheckParameter2'>0x0</Data><Data Name='BugcheckParameter3'>0x0</Data><Data Name='BugcheckParameter4'>0x0</Data><Data Name='SleepInProgress'>0</Data><Data Name='PowerButtonTimestamp'>131897199269015909</Data><Data Name='BootAppStatus'>0</Data><Data Name='Checkpoint'>0</Data><Data Name='ConnectedStandbyInProgress'>false</Data><Data Name='SystemSleepTransitionsToOn'>0</Data><Data Name='CsEntryScenarioInstanceId'>0</Data><Data Name='BugcheckInfoFromEFI'>false</Data><Data Name='CheckpointStatus'>0</Data></EventData><RenderingInfo Culture='he-IL'><Message>The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.</Message><Level>Critical</Level><Task></Task><Opcode>Info</Opcode><Channel>System</Channel><Provider>Microsoft-Windows-Kernel-Power</Provider><Keywords></Keywords></RenderingInfo></Event><Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='Microsoft-Windows-Security-SPP' Guid='{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}' EventSourceName='Software Protection Platform Service'/><EventID Qualifiers='16384'>8233</EventID><Version>0</Version><Level>3</Level><Task>0</Task><Opcode>0</Opcode><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime='2018-12-19T19:06:46.776870100Z'/><EventRecordID>14215</EventRecordID><Correlation/><Execution ProcessID='0' ThreadID='0'/><Channel>Application</Channel><Computer>DESKTOP-LPGBDIG</Computer><Security/></System><EventData><Data>0x8007007B</Data><Data>0ff1ce15-a989-479d-af46-f275c6370663</Data><Data>e13ac10e-75d0-4aff-a0cd-764982cf541c</Data><Data>NetworkAvailable</Data></EventData><RenderingInfo Culture='he-IL'><Message>The rules engine reported a failed VL activation attempt.

Reason:0x8007007B

AppId = 0ff1ce15-a989-479d-af46-f275c6370663, SkuId = e13ac10e-75d0-4aff-a0cd-764982cf541c

Trigger=NetworkAvailable</Message><Level>Warning</Level><Task></Task><Opcode></Opcode><Channel></Channel><Provider>Microsoft-Windows-Security-SPP</Provider><Keywords><Keyword>Classic</Keyword></Keywords></RenderingInfo></Event><Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='Microsoft-Windows-Security-SPP' Guid='{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}' EventSourceName='Software Protection Platform Service'/><EventID Qualifiers='16384'>8233</EventID><Version>0</Version><Level>3</Level><Task>0</Task><Opcode>0</Opcode><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime='2018-12-19T19:06:52.141765900Z'/><EventRecordID>14217</EventRecordID><Correlation/><Execution ProcessID='0' ThreadID='0'/><Channel>Application</Channel><Computer>DESKTOP-LPGBDIG</Computer><Security/></System><EventData><Data>0x8007007B</Data><Data>0ff1ce15-a989-479d-af46-f275c6370663</Data><Data>e13ac10e-75d0-4aff-a0cd-764982cf541c</Data><Data>UserLogon(1)</Data></EventData><RenderingInfo Culture='he-IL'><Message>The rules engine reported a failed VL activation attempt.

Reason:0x8007007B

AppId = 0ff1ce15-a989-479d-af46-f275c6370663, SkuId = e13ac10e-75d0-4aff-a0cd-764982cf541c

Trigger=UserLogon(1)</Message><Level>Warning</Level><Task></Task><Opcode></Opcode><Channel></Channel><Provider>Microsoft-Windows-Security-SPP</Provider><Keywords><Keyword>Classic</Keyword></Keywords></RenderingInfo></Event><Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='Microsoft-Windows-Security-SPP' Guid='{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}' EventSourceName='Software Protection Platform Service'/><EventID Qualifiers='49152'>8198</EventID><Version>0</Version><Level>2</Level><Task>0</Task><Opcode>0</Opcode><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime='2018-12-19T19:07:10.840529900Z'/><EventRecordID>14227</EventRecordID><Correlation/><Execution ProcessID='0' ThreadID='0'/><Channel>Application</Channel><Computer>DESKTOP-LPGBDIG</Computer><Security/></System><EventData><Data>hr=0x8007007B</Data><Data>RuleId=eeba1977-569e-4571-b639-7623d8bfecc0;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=UserLogon;SessionId=1</Data></EventData><RenderingInfo Culture='he-IL'><Message>License Activation (slui.exe) failed with the following error code:

hr=0x8007007B

Command-line arguments:

RuleId=eeba1977-569e-4571-b639-7623d8bfecc0;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2de67392-b7a7-462a-b1ca-108dd189f588;NotificationInterval=1440;Trigger=UserLogon;SessionId=1</Message><Level>Error</Level><Task></Task><Opcode></Opcode><Channel></Channel><Provider>Microsoft-Windows-Security-SPP</Provider><Keywords><Keyword>Classic</Keyword></Keywords></RenderingInfo></Event><Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='Service Control Manager' Guid='{555908d1-a6d7-4695-8e1e-26931d2012f4}' EventSourceName='Service Control Manager'/><EventID Qualifiers='49152'>7000</EventID><Version>0</Version><Level>2</Level><Task>0</Task><Opcode>0</Opcode><Keywords>0x8080000000000000</Keywords><TimeCreated SystemTime='2018-12-19T19:06:25.906523800Z'/><EventRecordID>11180</EventRecordID><Correlation/><Execution ProcessID='820' ThreadID='3364'/><Channel>System</Channel><Computer>DESKTOP-LPGBDIG</Computer><Security/></System><EventData><Data Name='param1'>SecDrv</Data><Data Name='param2'>%%1275</Data><Binary>5300650063004400720076000000</Binary></EventData><RenderingInfo Culture='he-IL'><Message>‏‏הפעלת השירות SecDrv נכשלה בשל השגיאה הבאה:

This driver has been blocked from loading</Message><Level>Error</Level><Task></Task><Opcode></Opcode><Channel></Channel><Provider>Microsoft-Windows-Service Control Manager</Provider><Keywords><Keyword>Classic</Keyword></Keywords></RenderingInfo></Event><Event xmlns='http://schemas.microsoft.com/win/2004/08/events/event'><System><Provider Name='Microsoft-Windows-User Device Registration' Guid='{23B8D46B-67DD-40A3-B636-D43E50552C6D}'/><EventID>360</EventID><Version>0</Version><Level>3</Level><Task>0</Task><Opcode>0</Opcode><Keywords>0x8000000000000000</Keywords><TimeCreated SystemTime='2018-12-19T19:06:35.251068300Z'/><EventRecordID>187</EventRecordID><Correlation/><Execution ProcessID='6632' ThreadID='6748'/><Channel>Microsoft-Windows-User Device Registration/Admin</Channel><Computer>DESKTOP-LPGBDIG</Computer><Security UserID='S-1-5-21-3334395181-906467878-2032078980-1001'/></System><EventData><Data Name='Message'>Windows Hello for Business provisioning will not be launched.</Data><Data Name='DeviceIsJoined'>Not Tested</Data><Data Name='AADPrt'>No</Data><Data Name='NgcPolicyEnabled'>Not Tested</Data><Data Name='NgcPostLogonProvisioningEnabled'>Not Tested</Data><Data Name='NgcHardwarePolicyMet'>Not Tested</Data><Data Name='UserIsRemote'>Yes</Data><Data Name='LogonCertRequired'>Not Tested</Data><Data Name='MachinePolicySource'>none</Data></EventData><RenderingInfo Culture='he-IL'><Message>Windows Hello for Business provisioning will not be launched.

Device is AAD joined ( AADJ or DJ++ ): Not Tested

User has logged on with AAD credentials: No

Windows Hello for Business policy is enabled: Not Tested

Windows Hello for Business post-logon provisioning is enabled: Not Tested

Local computer meets Windows hello for business hardware requirements: Not Tested

User is not connected to the machine via Remote Desktop: Yes

User certificate for on premise auth policy is enabled: Not Tested

Machine is governed by none policy.

See https://go.microsoft.com/fwlink/?linkid=832647 for more details.</Message><Level>Warning</Level><Task></Task><Opcode>Info</Opcode><Channel></Channel><Provider></Provider><Keywords></Keywords></RenderingInfo></Event></Events>


Thanks to anyone who attempts to help.

:)

 

Random Black Screen

Re-installed Catalyst 8.35 drivers (from the original cd) - no luck. Still getting the random black screen.

 

random black screens

i am on windows 7 and i am getting random black screens after 2 minutes of playing any online game

when i get black screens i dont hear anything and i can`t do anything i can't even shut it down from the button i have to restart the pc

What can i do?

 

Black Screen, Screen Flickers, Random Freezes

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Method 1: I suggest you to update the Display drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website.

• Press “Windows + X” and select Device manger.
• Select Display Adapter and expand the driver icon.
• Right click on the driver icon and click on Update.
• Follow the onscreen instructions to update the driver.

Refer the link below and check if it helps

Troubleshoot black screen problems

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems



Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.