Windows 10: Random black screen issue

I have a acer nitro 5 laptop, bought in 2019-2020. When i play games on it, the screen suddenly goes fully black without the mouse cursor with a very loud and high pitched static/buzzing noise accompanying it. Any way to fix this?

:)

 

Random black screen flickering issue

Win10 Enterprise version 1909 build 18363.720

So I've been trying to troubleshoot an incredibly annoying screen flickering issue for months now.

I have a dual monitor setup, one is an Asus ProArt PA248 connected via Display port, and the other is actually a 32inch Toshiba TV connected via HDMI.

This setup ran fine for years and then one day I started getting a random black screen flicker, some details about the issue:
- Both monitors flicker together, it isn't isolated to just 1 of them
- Happens every 5-10 seconds, randomly
- It can go for days without any issues, and kicks in randomly at random times
- There's no colors mixed into the flicker, it's pure black

Some troubleshooting steps I've tried
- New cables, no luck
- Messing with every driver I can find, stock windows drivers and all versions of Intel display drivers
- Someone suggested I bypass the built in Intel display adapter and MB ports & drivers so I bought a cheap GT 1030, was fine for a couple days then the exact same flicker issue started back up, so the issue doesn't even seem to be display/driver/graphic card related
- Booting into safe mode the issue went away, it could have just been a random coincidence but I found it interesting that the issue stopped while I was in safe mode

My PC hasn't changed much over the years so all the obvious troubleshooting hasn't led anywhere, I'm not sure where to look or what to try next, the PC is a little dated at 6 years but still runs fine otherwise I'd hate to have to build out a new system just because of this issue.

 

Black Screen, Screen Flickers, Random Freezes

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Method 1: I suggest you to update the Display drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website.

• Press “Windows + X” and select Device manger.
• Select Display Adapter and expand the driver icon.
• Right click on the driver icon and click on Update.
• Follow the onscreen instructions to update the driver.

Refer the link below and check if it helps

Troubleshoot black screen problems

Troubleshooting black or blank screens in Windows - Microsoft Support



Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.