Windows 10: Random Black Screen Until Hard Reboot Unreal + Adobe Premiere Pro / Demanding Applications

Hey all,I'm hoping you can help me solve this issue.I've had this PC for two years, and have used it without issue. It's a prebuilt from Cyberpower PC.I preform regular maintenance, have robust antivirus. About 2 days ago, I was using premiere and my screen went totally black. After a hard reset, everything was good. Now in the past 24 hours it has happened every time I've gone more than 10-30 minutes in Unreal. Every time my monitor will eventually go black. I will still be able to hear noises from the desktop, but nothing is accessible. I have to manually force a hard reboot. From what it se

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Can't get Adobe Premiere Pro to work anymore. Please Help!

Hi Jon,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let me help you to fix the issue.

To understand the issue better, please provide us more information.

• 
  What exactly happen when you try to import any content?
  
• Do you get any error message/error code?

Let’s try simple steps and check if this helps in resolving the issue. Follow the below steps.

Step 1.

I would recommend you to uninstall/reinstall the Adobe Premiere Pro and check if this helps.

• 
  Press Windows key + R, type appwiz.cpl
  and hit Enter.
  
• 
  Now locate for Adobe Premiere Pro, right click on it and uninstall the program.
  
• Once uninstalling is done restart the computer and try installing again.

If the issue still persist, try the below steps:

Step 2.

I suggest you to uninstall the Adobe Premiere Pro and install the program in compatibility mode and check.

• 
  Follow the above steps to uninstall the program.
  
• 
  Now Right-click on the setup file and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the program install and then check the functionality.
  

Hope this helps. Post us with the status we will be glad to help you.

 

Adobe premiere pro on Win10

Have you tried running the .exe file itself, in case the shortcut is broken?

Find Adobe Premier Pro.exe in the installation folder ( C:\Program Files (x86)\Adobe\Adobe Premiere Pro 2.0 in my case) and try to run it from there.

 

DLL error with adobe Premiere pro cc 2018

Faulting application name: Adobe Premiere Pro.exe, version: 12.1.1.10, time stamp: 0x5acd4021

Faulting module name: ntdll.dll, version: 10.0.16299.248, time stamp: 0xeffc9126

Exception code: 0xc0000374

Fault offset: 0x00000000000f87bb

Faulting process id: 0x2a8c

Faulting application start time: 0x01d3d80609ffcba7

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Adobe Premiere Pro.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 147073fd-f1ce-479d-844a-c0835f4a10fa

Faulting package full name:

Faulting package-relative application ID:

I fixed this with Adobe a short time ago and it has reverted back to this. I cannot open the Lumetri Color tab in the program.... ideas?

Thank you

Windows 10 Pro