Windows 10: Random BSOD and Freezes

Hi all,

I've been periodically getting BSODS (recent ones such as (1) kmode exception not handled fltmgr.sys and (2) Page fault in nonpahed area) and random freeze (especially when i tilt my laptop or am carrying it).

Attached is the zip file.

The current laptop i am using is a Lenovo ideapad Y700. I suspect that my ram might be loose from its slot but i am entirely unsure. I try to keep my drivers up-to-date every two weeks, but I may have missed a driver update, but again I am not too sure.

I appreciate any help that you can provide me.

Cheers,
Karl

:)

 

BSOD IRQL_NOT_LESS_OR_EQUAL random crashes and freezes

Yes, if no BSODs persist, no need to do anything.

Sometimes(3 out of 5), reinstalling the drivers does not remove the corrupt driver which can cause the crash again. That is why I recommend removing the existing driver completely do be sure of. However, if you have reinstalled it and it works OK, no further
action is required until BSOD appears which hopefully should not be.

 

BSOD IRQL_NOT_LESS_OR_EQUAL random crashes and freezes

As per your minidump, the error is caused by bwcW10X64.sys which is a driver for network card. Do following -

Option 1: Update Network adapter driver

Windows Key+X (Or right click on Start)

Click Device Manager

Expand Network Adapter

Right click on your network adapter

Click Update Driver Software

Click Browse my computer for driver software

Click Let my pick from a list of device drivers on my computer

Choose the driver

Click Next to update

If this does not work, select Search automatically for the updated driver in place of Browse my computer for driver software

Restart your computer

Option 2: Update driver from manufacturer's website

Go to the website of the network adapter's manufacturer or computer's manufacturer

See if some driver is released for your model and OS

If yes, download that

In Option 2, you click Update Driver Software, in place of this, click Uninstall

Install the downloaded driver

Restart your computer

Option 3: Rollback the Driver

Windows Key+X

Click Device Manager

Expand Network Adapter

Right click on your network adapter

Click Properties

Go to Driver tab

If there is rollback option, click it

Reboot your computer

Option 4: Uninstall the Driver

Windows Key+X

Click Device Manager

Expand Network Adapter

Right click on your network adapter

Click Uninstall

Reboot your computer

 

There was 1 BSOD mini dump file debugged which did not display a definitive misbehaving driver.

Perform the following steps:
1) open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
6) turn off windows fast startup
Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials
7) update driver vboxnetadp.sys
Downloads – Oracle VM VirtualBox
Updating a driver. - Microsoft Community
8) update driver jnprns.sys
Download Software - Support - Juniper Networks
Updating a driver. - Microsoft Community
9) update the BIOS: Version/Date LENOVO CDCN25WW, 4/9/2015
Error
Error
10) update all drivers on the Lenovo website with a release in 2017
11) Remove files from drive C: so that there is > 25 GB of free space
12) create a brand new restore point
13) backup all files to another drive
14) create a backup image using Macrium
Macrium Software | Your Image is Everything
15) save the backup image to another drive
16) read these links on windows driver verifier and wait for comments in the thread before using the tool.
Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community
Enable and Disable Driver Verifier in Windows 10 Performance Maintenance Tutorials


Code: Event[3408]: Log Name: System Source: Microsoft-Windows-WER-SystemErrorReporting Date: 2017-11-14T15:00:24.427 Event ID: 1018 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: LAPTOP-9CM317M9 Description: The dump file at location: C:\WINDOWS\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.[/quote] Code: Drive: C: Free Space: 12.1 GB Total Space: 98.2 GB File System: NTFS Model: LITEON CV1-8B128[/quote] Code: The following boot-start or system-start driver(s) did not load: jnprns VBoxNetAdp[/quote] Code: 13/11/2017 9:12 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 3b
P2: c0000005
P3: fffff8003fed2f09
P4: ffffb88161541c20
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 768_1
P9:
P10:

Attached files:
\\?\C:\WINDOWS\Minidump\111317-6562-01.dmp
\\?\C:\WINDOWS\TEMP\WER-19625-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BCC.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BDB.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BEC.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_4167ef39657c21e4717cae9129fcb38adc50b5_00000000_cab_047b3446

Analysis symbol:
Rechecking for solution: 0
Report Id: ca783fb3-8ac2-4fd1-b280-47001a4e3afb
Report Status: 2049
Hashed bucket: 13/11/2017 5:35 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 3b
P2: c0000005
P3: fffff8003fed2f09
P4: ffffb88161541c20
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 768_1
P9:
P10:

Attached files:
\\?\C:\WINDOWS\Minidump\111317-6562-01.dmp
\\?\C:\WINDOWS\TEMP\WER-19625-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BCC.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BDB.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5BEC.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_4167ef39657c21e4717cae9129fcb38adc50b5_00000000_03345bfa

Analysis symbol:
Rechecking for solution: 0
Report Id: ca783fb3-8ac2-4fd1-b280-47001a4e3afb
Report Status: 4
Hashed bucket: 14/11/2017 7:03 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 3b
P2: c0000005
P3: fffff80a7edf95e3
P4: ffffbd8314d6e6e0
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 768_1
P9:
P10:

Attached files:
\\?\C:\WINDOWS\Minidump\111417-5812-01.dmp
\\?\C:\WINDOWS\TEMP\WER-14468-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER46BD.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER46CD.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER46DD.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_1350e2f1312a67d4861698d375abe5ab7d2133e4_00000000_cab_22a2ab69

Analysis symbol:
Rechecking for solution: 0
Report Id: 656def31-9a73-4fd7-835f-940f0a5606b2
Report Status: 2049
Hashed bucket: 14/11/2017 7:00 AM Windows Error Reporting Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 3b
P2: c0000005
P3: fffff80a7edf95e3
P4: ffffbd8314d6e6e0
P5: 0
P6: 10_0_16299
P7: 0_0
P8: 768_1
P9:
P10:

Attached files:
\\?\C:\WINDOWS\Minidump\111417-5812-01.dmp
\\?\C:\WINDOWS\TEMP\WER-14468-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER46BD.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER46CD.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER46DD.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_1350e2f1312a67d4861698d375abe5ab7d2133e4_00000000_033846ec

Analysis symbol:
Rechecking for solution: 0
Report Id: 656def31-9a73-4fd7-835f-940f0a5606b2
Report Status: 4
Hashed bucket:[/quote]

 

Here is as requested.

I do not have the Oracle VM Virtual Box on my computer now (i think i did months back and uninstalled it back then) but am unsure why it is giving me BSOD error.

 

There was only 1 mini dump file and when it was debugged it did not display a definitive driver.
Vboxnetadp.sys was not a misbehaving driver. The event viewer displayed this driver as a fail to load.
So there is a residual and it was not completely uninstalled.

Code: vboxnetadp VirtualBox NDIS 6.0 Miniport Service c:\windows\system32\drivers\vboxnetadp6.sys Kernel Driver Yes System Running OK Normal No Yes[/quote] There are three methods to turn off windows driver verifier. All are using the windows advanced troubleshooting menu.

1) startup options > restart >select #6 safe mode with command prompt > type verifier /reset
2) command prompt > Administrator X:\windows\system32.cmd.exe > type: verifier bootmode /resetonbootfail
3) system restore
The method to turn off windows driver verifier should be done in the above order only advanced if the prior step failed. If system restore is used the bsod mini dump file is lost and little progress is made in the troubleshooting.

 

Thanks for the feedback. I will look at any registry leftover after the uninstallation.