Windows 10: Random BSOD and freezing

I purchased a PC a month or so ago and have been experiencing random BSOD and freezing. It seems to happen any time as I can't find a trigger. I'm not doing anything specific other than every day use. The BSOD seems to happen at least a couple times a week and the freezing, sporadically. What I mean by freezing is a complete lack of ability to do anything. The PC is completely unresponsive outside of a hard reboot with no event that seemed to trigger it.

The latest BSOD had the following event, "The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a 0x0000000000061948, 0x0000000000000000, 0x0000000000000001, 0x0000000000000000. A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 85a4828d-c490-4ffe-b5b8-d0f6299011a1."


Below are my specs and I've uploaded the dmp file here, https://1drv.ms/u/s!Ahyqtslz5T59kSm23AftLoGqn_fv?e=G3lAtu


If anyone has any insight, please let me know. This is very frustrating and it makes watching movies or gaming difficult with the random happening.


OS Name Microsoft Windows 10 Pro
Version 10.0.19041 Build 19041
OS Manufacturer Microsoft Corporation
System Manufacturer MicroElectronics
System Model G434
System Type x64-based PC
System SKU 029702
Processor IntelR CoreTM i7-9700KF CPU @ 3.60GHz, 3601 Mhz, 8 Cores, 8 Logical Processors
BIOS Version/Date American Megatrends Inc. P1.30A, 3/19/2020
SMBIOS Version 3.1

Adapter Type GeForce RTX 2070 SUPER, NVIDIA compatible
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASRock
BaseBoard Product Z390 Phantom Gaming 4S/ac
BaseBoard Version 1.0
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Hardware Abstraction Layer Version = "10.0.19041.488"
Installed Physical Memory RAM 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 26.0 GB
Total Virtual Memory 36.8 GB
Available Virtual Memory 28.6 GB
Page File Space 4.86 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

:)

 

Random BSOD while browsing internet


BitDefender is nothing special. mwac.sys causes BSODs anywhere.
A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
In that very thread, the suggested action apparently worked.

The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
That is why I posted that my suggestion may work, or may not. Let us see where it goes.

 

Random freezes or BSODs (In windows drivers)

Basically you need to go back to the step described in my post #121

As the freeze happens when you leave the system idle for a while it is most likely a driver associated with a background process that starts up when the system is idle for while. You might be able to search the event information logs to check which services started around the exact time of the freeze.

 

Random BSODs and freezing, most commonly DRIVER_IRQL_NOT_LESS_OR_EQUAL

Had quite a few more BSODs since making this thread. Also updated my SSD firmware as suggested. Updated log files: DESKTOP-V65Q7UT-(2020-03-21_12-16-15).zip

Memory dump: MEMORY.DMP - Google Drive

Here are the results from HD Tune and SeaTools:














I'll update the BIOS when I can, let me know if there's any problems here. Thanks for the help so far. *Smile