Windows 10: Random BSOD every 1-2 days on Windows 10 custom PC (3 years old)

Hey All,

I've been getting a computer hang roughly every day for the past 3 days now and I'm not sure what's causing it. Seems to happen randomly while browsing the internet (Chrome) having various programs open (Visual Studio, Unity, etc.) and hasn't happened yet while gaming.

It's actually not an immediate BSOD, but what happens is the whole machine locks up. Mouse cursor is frozen. No keyboard commands do anything (even CAPS LOCK does not turn on the keyboard light). One time after 30s, my right monitor went black and did not recover.

I then hit the restart (not power) button on my tower which does reboot, at which point I'm greeted with a BSOD with MACHINE CHECK EXCEPTION.

This did happen roughly 5-6 months ago but seemed to go away. My GFX drivers are up to date as well as Windows 10 Updates. I've got a 256 GB SSD with the OS installed (~30GB free) and another 1TB SSD for data.

Specs:
Windows 10
Asus Maximus VI Gene
Intel Core i5 (Corsair H100i water cooled with plenty of case fans)
NVIDIA GTX 770
16 GB DDR3 RAM
256 GB SSD (OS) + 1 TB SSD (data)

I've attached the zip as indicated when creating posts. Any help would be great.

Attachment 135294

Thanks,

Paul

:)

 

Windows 10 BSOD every 2-3 days

The file tpnflhlp.sys belongs to Lenovo System Update. This crash differs from others. It happened while Lenovo System Update found an BIOS update and the bios-install-program was running. (The new BIOS version is about
to fix something about CVE-2017-5715). The new BIOS is to be written into BIOS ROM after
the bios-install-program restarts PC. This crash happened just before the bios-install-program restarted the PC. Though it's not a normal restart, after the BSOD the new BIOS was normally and successfully written into
BIOS ROM.

I'm waiting for next crash. Hope it will lead to tpnflhlp.sys a second time or the crash never comes back after this bios-update.

 

Windows 10 BSOD every 2-3 days

or in Chinese:

啊哦， 来晚了，分享的文件已经被 除了，下次要早点哟。

 

Hello Pawl and welcome to Tenforums *Smile

There are no BSOD dump files in the logs that we can check. I have looked through your drivers and can see some older ones associated with your Razer Mouse dated from 2013. It would be worth seeing if there are any updates for this or uninstalling and trying with another mouse for testing purposes.

 

Thanks, philc43!

I'll give it a shot and see how it goes.