Windows 10: Random BSOD - need help

Discus and support Random BSOD - need help in Windows 10 Gaming to solve the problem; Link to the dump file: 012025-14531-01.zipI have random crashes, about 1-2 a day. I am not sure whether it is related to a driver or a windows... Discussion in 'Windows 10 Gaming' started by JoeColorado, Jan 20, 2025.

  1. Random BSOD - need help


    Link to the dump file: 012025-14531-01.zipI have random crashes, about 1-2 a day. I am not sure whether it is related to a driver or a windows update.There was an Adobe related crash that I fixed outdated SW. There were also issues with the Gigabyte apps, so I deleted them all together and renamed ene.sys to ene.sys.old.HW info:OS Name Microsoft Windows 11 Pro Version 10.0.26100 Build 26100 System Manufacturer Gigabyte Technology Co., Ltd. System Model B450M DS3H WIFI Processor AMD Ryzen 7 3700X 8-Core Processor, 3600 Mhz, 8 Cores, 16 Logical Processors BIOS Version/Date American Megatre

    :)
     
    JoeColorado, Jan 20, 2025
    #1
  2. ARC
    Arc Win User

    Random BSOD while browsing internet


    BitDefender is nothing special. mwac.sys causes BSODs anywhere.
    A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
    In that very thread, the suggested action apparently worked.

    The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
    As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
    That is why I posted that my suggestion may work, or may not. Let us see where it goes.
     
  3. Ztruker Win User
    Random BSOD while browsing internet


    Sorry, Bitdefender is a problem: BSOD BAD_POOL_HEADER - mwac.sys - Malwarebytes Anti-Malware Help - Malwarebytes Forums

     
    Ztruker, Jan 20, 2025
    #3
  4. ARC
    Arc Win User

    Random BSOD - need help

    Random BSODs "Bad_Pool_Caller"


    This BSOD happens anywhere, irrespective of BitDefender. It takes place even when the antivirus is MSE in case of Windows 7. The most common cause is an expired trial or a cracked installation. Some examples:

    We are on our way of troubleshooting. If the uninstallation and reinstallation does not work, we will take the next step.

    I, in general, know what I am doing and what I am suggesting. If I feel that I am unable to control the issue, I will definitely ask for help.
     
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