Windows 10: Random BSOD stop code VIDEO_DXGKRNL_FATAL_ERROR

Hello, i would appreciate the help, my laptop Lenovo Ideapad Gaming 3i got BOSD few times a week randomly. when it does, the stop code was always VIDEO_DXGKRNL_FATAL_ERROR . i tried a couple of times to see what's the issue in the Event Viewer. The event properties was Kernel-power ID 41 "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." The details include BugcheckCode

:)

 

Stop code: Video_DXGKRNL_FATAL_ERROR restarting computer





I have a coworker who keeps getting this message and her laptop restarts at seemingly random times. I followed all the steps from www.windows.com/stopcode yet it continues to restart randomly. It is an MSI laptop running Windows 10. I noticed (as in the
image above) that the Stop code is for Video_DXGKRNL_FATAL_ERROR so I both updated the drivers and rolled back video drivers after updating them did not stop this issue. Does anyone have any suggestions?

Moved from: [Windows / Windows 10 / Devices & drivers]

 

Random BSOD while browsing internet


BitDefender is nothing special. mwac.sys causes BSODs anywhere.
A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
In that very thread, the suggested action apparently worked.

The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
That is why I posted that my suggestion may work, or may not. Let us see where it goes.

 

VIDEO_DXGKRNL_FATAL_ERROR

hello I have a problem I just got a blue screen and the stop code is VIDEO_DXGKRNL_FATAL_ERROR randomy and it shuts down my laptop is acer System Model Aspire A715-75G. I checked in MyAcer about BSOD but it doesn't help me. please help me.