Windows 10: Random BSoD's occuring, even after Windows reinstall

Hello all, and thank you in advance for any help.


I'm having a very weird issue on my laptop - a Dell XPS 9560 with 16 GB ram, 1TB SSD, and i7-7700HQ.


After a Windows update on 5/21 which was a critical security update, I started experiencing random bluescreens of death. After turning of automatic restart because it restarted too fast to read the error code, I observed the following three error codes:

CRITICAL_PROCESS_DIED most common

UNEXPECTED_STORE_EXCEPTION

MEMORY_MANAGEMENT


I ran several hardware diagnostics in the system bios and inside of Windows, and all have passed.


Additionally, I haven't been able to find any root cause of the issue - in the Event Viewer, I just have a lot of information logs that seem normal, then the restart occurs no log immediately, a bunch of information logs, then a critical log saying that "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." see image here: https://imgur.com/a/KVR89BE . So, I'm stumped as to why this is happening.


After this, I noticed that I was missing a feature update, so I decided to try fully updating Windows. The problem persisted. I rolled back Windows to the point before the 5/21 update. It kept happening. Next, I fully updated my drivers and bios from inside the manufacturer's tool, SupportAssist.


At this point, I was dual booting with Linux, so I decided to remove that - Windows only now. Doesn't fix it.


I tried updating Windows again - because why not? It kept happening.


Finally, I reinstalled windows via the "Reset this PC" button in settings. After a long wait, I didn't see any BSoD's - success! I started to update windows again, because there was a critical security update to perform. Immediately after restarting to finish the update, it bluescreened again CRITICAL PROCESS FAILED. When prepping for a support chat, I performed used the system file checker, which did fix some corrupted files see log here https://pastebin.com/ebwgMVhR and here https://pastebin.com/LAh0m4DL - it was too large to fit into one pastebin.


So, that's where I am now. Current build is 18362.836. I'd like to finish updating windows Feature update 1909 is in the queue, but honestly I'm not sure if that would help or hurt anything, so I haven't done it


Please let me know if there's any other information that would be helpful to have.

:)

 

Random BSOD while browsing internet


BitDefender is nothing special. mwac.sys causes BSODs anywhere.
A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
In that very thread, the suggested action apparently worked.

The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
That is why I posted that my suggestion may work, or may not. Let us see where it goes.

 

Random BSODs "Bad_Pool_Caller"


This BSOD happens anywhere, irrespective of BitDefender. It takes place even when the antivirus is MSE in case of Windows 7. The most common cause is an expired trial or a cracked installation. Some examples:

• Norton: Windows 7 Random bsod caused by tcpip.sys - Windows 7 Help Forums
• MBAM only: Epic BSOD error appears just after few seconds from boot Solved - Windows 7 Help Forums
• McAfee: BSOD on Internet Related Programs (tcpip.sys) - Windows 7 Help Forums
• Avast: Bad Pool Header 0x00000019 at random times - Windows 7 Help Forums
• Avira: BSOD randomly Crashes my Laptop and freezes at Memory dump 100 - Windows 7 Help Forums
• Crack: BSOD every 6 minutes, also recent freezes - Windows 7 Help Forums

We are on our way of troubleshooting. If the uninstallation and reinstallation does not work, we will take the next step.

I, in general, know what I am doing and what I am suggesting. If I feel that I am unable to control the issue, I will definitely ask for help.

 

Random BSOD while browsing internet

Sorry, Bitdefender is a problem: BSOD BAD_POOL_HEADER - mwac.sys - Malwarebytes Anti-Malware Help - Malwarebytes Forums