Windows 10: Random BSOD's with Random errors.

hi community, let me get straight to the point. My laptop is having random bsod's. These all point somewhat to different errors and are not the same. So far I got 4 different bugchecks. It happens at very random moments ( watching youtube, browsing on the internet etc. )

What have I done so far?
- ran sfc /scannow
- ran chkdsk /scan
- ran dism /online /cleanup-image /scanhealth
- ran dism /online /cleanup-image /restorehealth
- Enabled driver verifier with all standard settings on - that caused my laptop to bsod, had to get into safe mode to turn the verifier off.

I ran the V2 Collector log - see attachment here. DESKTOP-JNKGK33-(2020-04-03_02-31-23).zip
laptop's running version 1909.

Any help or suggestions ?

:)

 

Random BSOD while browsing internet


BitDefender is nothing special. mwac.sys causes BSODs anywhere.
A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
In that very thread, the suggested action apparently worked.

The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
That is why I posted that my suggestion may work, or may not. Let us see where it goes.

 

Random BSOD errors

Background

• Whilst only bought recently, my laptop (Dell XPS 9560) has a history with random BSOD errors that tend to increase in frequency with time until the laptop becomes unusable.
• The laptop was given a fresh format and installation recently.
• Software installed – Installed Windows 10, Office, Winrar, Adobe Reader, Visual Studio 2015, SQL Server, Chrome, DropBox, Google Backup and Sync
• Within two weeks it reverted to giving BSOD errors.
  • Dumps from c:\windows\minidump available at: Dropbox - Link not found

Symptoms

• Random BSOD errors
  • Page fault in non-paged area (NTFS.sys)
  • IRQL not less than or equal
• Backup and Sync crashes very regularly (no user friendly message, just googledrivesync.exe has stopped working)

• Chrome crashes quite regularly (ah snap! message). This happened both before and after the format.
• Windows Update fails

Things I tried

• Uninstalling and re-installing Chrome and Backup & Sync
• Downloaded and installed Dell Updates
  • Specifically a BIOS update (installed successfully)
• Ran Dell Diagnostics (at boot time)
  • No issues found
• Ran Dell SupportAssist Hardware Checkup
  • Succeeded
• Windows Update
  • In Normal Mode: Message shows up indicating that the system is not up to date. Upon clicking Check for Updates, updates seem to download but then quit abruptly during installation. Same error indicating system is not up to date shows.
  • In Safe Mode: Upon clicking Check for Updates the Windows Update window closes abruptly.
• sfc /scannow
  • In Normal Mode: Error at 3%: Windows Resource Protection could not perform the requested operation
  • In Safe Mode: Ran successfully, no violations found
• Chkdsk /f c:
  • Ran successfully
• Windows Memory Diagnostic
  • Succeeded
• MemTest86 (more advanced memory test)
  • Freezes mid-way (tried twice)
• Ran Dell SupportAssist Drivers and Downloads
  • BIOS update
  • Network driver (Intel 8265) – Failed. Installed separately through device manager.
• Step #9 seems to have solved some of the issues:
  • Windows update succeeded (#4)
  • Sfc /scannow succeeded in normal mode (#5)
  • BSOD errors persisted though (091317-8562-01.dmp occurred after the update)

Thing I did not try

• Eliminating hardware (e.g., memory stick)
• Running Driver verifier

***Post moved by the moderator to the appropriate forum category.***

 

Random BSODs "Bad_Pool_Caller"


This BSOD happens anywhere, irrespective of BitDefender. It takes place even when the antivirus is MSE in case of Windows 7. The most common cause is an expired trial or a cracked installation. Some examples:

• Norton: Windows 7 Random bsod caused by tcpip.sys - Windows 7 Help Forums
• MBAM only: Epic BSOD error appears just after few seconds from boot Solved - Windows 7 Help Forums
• McAfee: BSOD on Internet Related Programs (tcpip.sys) - Windows 7 Help Forums
• Avast: Bad Pool Header 0x00000019 at random times - Windows 7 Help Forums
• Avira: BSOD randomly Crashes my Laptop and freezes at Memory dump 100 - Windows 7 Help Forums
• Crack: BSOD every 6 minutes, also recent freezes - Windows 7 Help Forums

We are on our way of troubleshooting. If the uninstallation and reinstallation does not work, we will take the next step.

I, in general, know what I am doing and what I am suggesting. If I feel that I am unable to control the issue, I will definitely ask for help.