Windows 10: random bugcheck on new system

Hi, In the last few days I have been using a new PC and I get some bug check. I used windows 10 pro 1st and change to windows 11 pro yesterday. Looking at the DMP I am seeing the same king of error coming back on both OS. I have been trying to find the source but I need help understanding the DMP file.System Info, Asrock x670e Lightning PG, AMD 7600x, Patriot psd532g4800k 32gi, Kingston sNv2s m.2 500g, using iGPU, removed gtx 770 seems to cause some issue with BIOS I contacted Asrock about that.Troubleshooting done so far, Look up error in dump files on windows 10 and tried a few thing from th

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Random Crash due to Bugcheck

Hi David,

We would like to know more about your concern. Please provide the following information:

• What troubleshooting steps have you done so far?
• What was the exact error code/message that you received?

Meanwhile, we suggest that you follow these steps and see if it helps:

Step 1:
Perform System File Checker (SFC) scan.



System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Step 2:
Clean boot.



A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This will help to eliminate software conflicts that occur when you install a program.

Please get back to us with the result.

 

System Reboot for Bugcheck 0x00000124


Hi Guys,

I recently purchased a MSI laptop (GT72VR 6RE), and upgraded Win 10 version from Home to Pro. Performed the upgrade as soon as I fired up the laptop for the first time.

Last couple of weeks, while working on Google Drive (via Chrome) the computer will suddently lock up, and after couple of seconds reboot.

Checking Event Viewer, it shows the following events:



Details for the listed events in sequence:

• The previous system shutdown at 4:48:27 PM on ‎5/‎09/‎2016 was unexpected.
• The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
• Audit events have been dropped by the transport. 0
• The driver \Driver\WUDFRd failed to load for the device ACPI\ENE0110\5&14353508&0.
• A corrected hardware error has occurred.
  
  
• A corrected hardware error has occurred. (same as above)
• The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffe0002c0c2028, 0x00000000be000000, 0x0000000000800400).

It has happened twice so far and that has me bit worried.
Previous one had the following bugcheck error:

• The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff800765cd8b8, 0x0000000000000000, 0x00000000000000a0).

Would really appreciate if someone can point out anything.

It is a brand new laptop (couple of weeks old). And both the times when it crashed, I was using Chrome (google drive, or writing email etc), wasn't playing games. The CPU/GPU isn't overclocked either.

Thanks in advance.

 

Random Crash due to Bugcheck

I have taken no troubleshooting steps, as this is not a recurring issue. The error code should have been provided with the error logs, as I never got any explicit codes, considering I had missed the BSOD.