Windows 10: Random Computer Crashes

Help ive done everything i can think of to stop my computer from crashing and it just continues. It doesnt matter if im playing a game or not my screen will freeze and the whole system becomes unresponsive and sometimes the monitors will turn off and the sound will bug out and i can continue to hear sound. I dont know what to do, ive tried everything.

:)

 

Random Crash/Freeze on Build 10130


Hello everyone.

I have been running the Windows 10 preview for the last few months and other than a driver issue here or there, did not experience any real problems. However, with the last update to build 10130, I have been experiencing a random crash/freeze that manifests itself in one of two ways:

1. If I step away from the computer and come back before the monitor is set to go to sleep, I will come back to a frozen cursor, unable to do anything.
2. If I step away from the computer and come back after the monitor has gone to sleep, I will come back to a black screen, unable to do anything.

In both cases, I have to hold the power button in to shut down the computer for a restart.

Any direction or help would be greatly appreciated.

 

Random crashes on new computer

Hi, thanks for the reply.

Followed all steps and haven't received a crash yet but as I said before, its random.

NZXT CAM O.C. was never used but I use it for lighting and fan regulation.
I have OCCT installed but have never even launched it.
I've overclocked slightly on AORUS Engine but reset to default / silent mode for testing here.
Ryzen 5 is also slightly overclocked (one click UEFI optimal setting @ 3800)

Furmark overclock seemed quite stable at 68C which is fairly normal at that GPU usage.

 

Windows 10 Random Crashes

Hi Lazarus,

There are various reasons why you're experiencing random crashes on your computer. For us to better assist you on your concern, kindly answer these questions:

• When did the issue start?
• Were there any changes made on your computer before encountering the issue?
• Does the issue only occur when you're performing a specific task?
• How did you re-install your Windows 10?
• Aside from re-installing Windows 10, what are the troubleshooting steps you've done so far?

If possible, kindly send us a picture of the issue for us to further investigate your concern.