Windows 10: Random: computer freezing, short black screens, and restarting.

Hello,


I recently built my own computer just a few months ago, and I've been putting off dealing with this for a little too long. I have a few problems that I still don't know what's causing them and I'm unsure if any of them could be connected somehow.


First and most often, my computer will randomly black screen for a few seconds. Sometimes it fixes itself and returns to normal and other times I have to turn off & on my TV I use as my monitor via HDMI to my graphics card. This happens at least once every couple hours if not more often.


Second, less often but still upsetting: my computer will randomly completely freeze. Mouse doesn't move, ctrl+alt+del does nothing, windows key does nothing. I have to hold the power button and force a shutdown. This is probably about once a week off the top of my head.


Thirdly: Only a couple times in the past couple weeks, my computer restarted on its own. No windows updates happening in the background that I know of, even then, I don't think its set to restart whenever it wants.


When these problems happen I'm usually just in my browser Firefox either watching YouTube videos, general web stuff, but sometimes the black screening happens when I'm gaming nothing terribly hard to run on my system-Sims 4, Dauntless, etc..


My hardware:


Motherboard: MSI B450 Gaming Pro Carbon Max WIFI ATX AM4
Processor: AMD Ryzen 5 3400G integrated graphics 3.70 GHZ
RAM: 16GB Corsair Vengence RGB
Graphics Card: MSI Radeon RX 5500XT Mech 4G

Build: Version 2004


What I've tried:

-Increasing Vram

-the sfc /scannow -it reported no issues

-Windows is completely up to date as of the date I'm posting this and I try my best to keep it that way.

-and yes, all my drivers are up to date with my checking through device manager. Parts are all brand new anyway.

:)

 

Random Crash/Freeze on Build 10130


Hello everyone.

I have been running the Windows 10 preview for the last few months and other than a driver issue here or there, did not experience any real problems. However, with the last update to build 10130, I have been experiencing a random crash/freeze that manifests itself in one of two ways:

1. If I step away from the computer and come back before the monitor is set to go to sleep, I will come back to a frozen cursor, unable to do anything.
2. If I step away from the computer and come back after the monitor has gone to sleep, I will come back to a black screen, unable to do anything.

In both cases, I have to hold the power button in to shut down the computer for a restart.

Any direction or help would be greatly appreciated.

 

Black Screen, Screen Flickers, Random Freezes

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Method 1: I suggest you to update the Display drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website.

• Press “Windows + X” and select Device manger.
• Select Display Adapter and expand the driver icon.
• Right click on the driver icon and click on Update.
• Follow the onscreen instructions to update the driver.

Refer the link below and check if it helps

Troubleshoot black screen problems

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems



Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Random black screen after sometimes it restart and become normal screen

Hi Dai,

Thank you for posting your query in Microsoft Community.

Inconvenience regretted. I suggest you to follow the steps below and check if it helps.

Method 1: You may update the Display driver from Device Manager manually and check if this helps.

• 
  Open run command by pressing Windows key + R and type “devmgmt.msc” (without quotes) and hit Enter.
  
• 
  Spot and expand the “Display adaptors”.
  
• 
  Right click on the video driver and select “Update Driver Software”. Once this is done, restart the computer to check the problem fixed.
  

Method 2: Further, if there no updated drivers available on the computer manufacturer’s website, then trying installing it in compatibility mode. Compatibility mode runs the program using settings from a previous version
of Windows.

Follow these steps to install the drivers in compatibility mode and check if that helps.

• 
  Download the driver from the manufacturer’s website.
  
• 
  Right-click on the driver setup file and click on
  ‘properties’.
  
• 
  Click on the ‘compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.
  

Troubleshoot black screen problems

http://windows.microsoft.com/en-in/windows-10/troubleshoot-black-screen-problems

Hope this will address your query.