Windows 10: Random crashes on computer

My computer has been experiencing random crashes lately and I've been unable to find the issue. I followed the steps of using Driver Verifier and have all of the relevant files DMP, SysInfo and Specs in this Google Drive https://drive.google.com/drive/folders/15TDZh1iqxS-y20vpqQAofopXfiZBk37i?usp=drive_link, please help!

:)

 

Random Crash/Freeze on Build 10130


Hello everyone.

I have been running the Windows 10 preview for the last few months and other than a driver issue here or there, did not experience any real problems. However, with the last update to build 10130, I have been experiencing a random crash/freeze that manifests itself in one of two ways:

1. If I step away from the computer and come back before the monitor is set to go to sleep, I will come back to a frozen cursor, unable to do anything.
2. If I step away from the computer and come back after the monitor has gone to sleep, I will come back to a black screen, unable to do anything.

In both cases, I have to hold the power button in to shut down the computer for a restart.

Any direction or help would be greatly appreciated.

 

Random crashes on new computer

Hi, thanks for the reply.

Followed all steps and haven't received a crash yet but as I said before, its random.

NZXT CAM O.C. was never used but I use it for lighting and fan regulation.
I have OCCT installed but have never even launched it.
I've overclocked slightly on AORUS Engine but reset to default / silent mode for testing here.
Ryzen 5 is also slightly overclocked (one click UEFI optimal setting @ 3800)

Furmark overclock seemed quite stable at 68C which is fairly normal at that GPU usage.

 

Constant BSOD and Random Crashing

I'm sorry to hear about the issues you're facing with your computer. Random crashes and Blue Screen of Death (BSOD) errors can be frustrating to troubleshoot, but analyzing minidump files can provide valuable information about the underlying causes.

Unfortunately, as a text-based AI model, I'm unable to directly access or analyze files or attachments. However, I can provide you with some general guidance on how to analyze minidump files yourself or suggest alternative troubleshooting steps.

1. Analyzing minidump files:
   
   • To analyze minidump files, you'll need a debugger tool like WinDbg, which is part of the Windows Software Development Kit (SDK). Install the SDK and WinDbg on your computer.
     
   • Open WinDbg and go to "File" > "Open Crash Dump." Browse and select the minidump file you want to analyze.
     
   • WinDbg will load the minidump and display information about the crash. Look for the error message or the faulting module that caused the crash. This information can help identify the potential cause of the problem.
     
   • If you're unfamiliar with WinDbg or analyzing minidump files, you can search for specific error messages or faulting modules online or seek help from forums and communities dedicated to Windows troubleshooting.
     
2. Alternative troubleshooting steps:
   
   • Since you suspect faulty RAM, testing it with new RAM modules is a good step. Faulty RAM can cause various stability issues, including crashes and BSOD errors. Consider ordering new RAM and replacing the existing modules to see if it resolves the problem.
     
   • Ensure that all your drivers, including motherboard chipset drivers, graphics card drivers, and other hardware drivers, are up to date. Outdated or incompatible drivers can lead to system instability.
     
   • Monitor your computer's temperature using software like HWMonitor or Core Temp. Overheating components can cause crashes. Make sure your computer's cooling system is working properly and clean any dust buildup on the CPU cooler and other components.
     
   • Check for any recently installed software or drivers that may be causing conflicts. Uninstalling or rolling back recent changes can help isolate the problem.
     
   • If the issues persist, you may want to consider seeking assistance from a professional computer technician or contacting the customer support of your computer's manufacturer.
     

Remember to always back up your important data before making any major changes to your system or replacing hardware components.

I hope these suggestions help you in troubleshooting and resolving the issues you're experiencing with your computer.