Windows 10: Random freezes after upgrading

When Win10 first came out, I upgraded my Win8.1 PC and ended up having an issue where the PC would freeze up. I looked around for help online, and found that it might be my Nvidia graphics card, so instead of upgrading, I decided to just wait a bit to upgrade.

Months later, I decided that it would be a good time to upgrade, and I bought a brand new Nvidia GeForce 730 that was reccommended for Windows 10. I upgraded via a clean install with no issues and figured that I was on my way. Little did I know, the freezing issues crept back and now I can hardly use the computer without it freezing up. I feel like it has actually gotten worse since doing all the necessary Windows 10 upgrades as well as downloaded the newest drivers for my video card, directly from Nvidia.

One other thing that I find strange is that the behavior of the PC after being frozen. After frozen, I have to do a hard shutdown of my PC, but if I try to restart the PC directly afterwards, the PC doesn't even POST. Nothing comes up on the screen, and there is no HD activity. I could leave it there for hours with no luck. However, if I leave it off for 10-15mins, the PC posts and boots perfectly fine. Also, I have tried to go into the BIOS upon startup and it never tries. I might get a PS2 keyboard to see if that has better luck than my USB, but right now the only way that I can get in the BIOS is by resetting my CMOS. My BIOS is running as legacy and I am at such a loss with everything else that I am wondering if I need to switch it to UEFI or something... I know it is probably a reach..

Also, if I switch back to Win8.1, I have absolute NONE of these issues. My computer can be left on for months at a time without problem. With Win10, it is mere minutes before it takes a dump. *Sad

:)

 

Random Freezing on Windows 10

I have upgraded from Windows 8.1 to Windows 10.

I had these random freezing issues when I had Windows 8.1 and thought upgrading would solve the problem, but, it didn't. There is no exact time these freezings happen. Sometimes after boot, it is about 40 minutes after, sometimes 3 hours after.

If you need more information or have any answers please tell me!

 

Random freezes after upgrading to Windows 10

In case anyone stumbles across this post and has the same problem, I eventually (after ~11 months of pain and ****) found out that it was the Realtek audio driver which I was installing from the Acer website which was causing the problem. Even the newest
driver from microsoft's-driver-catalogue-download-place wasn't working, so I uninstalled the driver (device manager -> Sound, video and game controllers -> Realtek High Definition Audio), ticking the "delete files" box, restarted, and that solved my problem.
Nearly an entire year's worth of problems were solved this easily. God, I feel stupid. Hope this helps anyone else out there.

 

Hi, sorry to hear of your problems. The first bit's boring, but necessary for people to help you: Please complete your system specs.
System Specs - Fill in at Ten Forums - Windows 10 Forums

Could you please look at your Reliability History and see if there are any reports that correlate with your freezes?
(Type 'reli' in the Cortana search box)

Meanwhile (and others will hopefully come along and suggest ideas) :

Semi-random idea - try disabling fast startup (Power Buttons, Change settings...)

Does this happen in Safe Mode?

And if not try a clean boot:
Clean Boot - Perform in Windows 10 to Troubleshoot Software Conflicts - Windows 10 Forums

 

Thanks for the heads up. I just updated my profile and my specs are now shown.

I tried a clean boot, and Windows 10 still ended up crashing just as quickly as it normally did. I am currently typing this under Safe Mode, which it seems to not have any issues (yet)..

I actually turned off hibernation after installing Windows 10, as I always do after a clean install. I found that this turns off fast startup when you do this, so I can rule that one out for the time being. I even went into Power Options and changed my performance to Maximum and turned off Link State Power Management after I was running out of options (it still ended up crashing anyways).

As for the Reliability History, it seems that all of the shutdowns occur due to a 'Hardware error'. I pasted the report, just in case anyone has seen this before.

Source
Windows


Summary
Hardware error


Date
‎4/‎29/‎2016 6:48 PM


Status
Report sent


Description
A problem with your hardware caused Windows to stop working correctly.


Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffe000815e14c0
Parameter 2: fffff8016a635d4c
Parameter 3: 0
Parameter 4: 3d8
OS version: 10_0_10586
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.10586.2.0.0.256.48
Locale ID: 1033


Extra information about the problem
Bucket ID: LKD_0x117_Tdr:3_TdrVTR:15_IMAGE_nvlddmkm.sys



As for the particular driver that I am using, I am running the most current version that is supposed to be for Windows 10, which is 364.72.

 

Also, right after I posted my last comment, Windows 10 froze up in safe mode..

 

And, even more strangeness.. I let the computer off for awhile and booted into BIOS with an old PS2 keyboard, and though I was able to get in, my computer froze up again after I had been it it for awhile.

I know it sounds weird, but this very same thing happened to me the last time I tried upgrading (when W10 was released). After I put Windows 8.1 back on the computer and gave up on Win10, everything was back to normal and never had my PC freeze up. In fact, it had been on for over a month straight during that time with no issues.

 

If it did the same with Windows 8.1 i would say it was definitely hardware related because it also did it in safe mode. Was this safe mode with networking or without ? Hardware error is also pointing towards the NVIDIA Driver, but usually in safe mode it uses a basic Microsoft driver. Quite strange issue indeed. May still be some driver issues.

When upgrading did you install Windows 10 Drivers from motherboard site also check for BIOS updates ?

 

Make and model of the Power Supply ?

 

I never had any issues in Windows 8.1, so I feel that it is strange that Windows 10 brings upon all of this out of nowhere. This is my second attempt at W10 with the same results. Safe Mode was with networking on. I want to point the the Nvidia driver, but after my PC just froze up while looking through the BIOS, I am not sure what to look at now. I don't know why Windows 10 would have anything to do with my BIOS, but once again, I don't have these issues via Window 7 or 8..

 

It is an Antec TruPower Trio TP3-650

 

Yes that is the strange part of it working well in Windows 8. Try Safe mode without network to see if it happens. I was thinking about voltage issues with the PSU or Low amperage i am not positive this is an issue since it reacts with Windows 8 and the same Graphics card.

Another possibility can be RAM, Need to check memory, if you can use Windows Memory Diagnostics, use it first, another suggestion is Memtest Memtest86+ - Advanced Memory Diagnostic Tool
Again although Windows 8 works well, Windows 10 can be different on this memory issue. Updating a BIOS can help on issues and improvements for newer hardware and OS. Try a different NVIDIA Driver, older version ? There has been crashing issues with newer drivers for NVIDIA. Try 362.00 NVIDIA Driver i believe last known one with no issues, at least for me and what i have seen here.

Advanced Driver Search | NVIDIA


Sort of a low amperage Power Supply for a 650W only being 19amps on the +12v rail. The Graphics card GT 730 although needing a minimum 300W PSU and 20amps on the +12V Rail. Not saying a cause, just an observation, it's not a decent PSU model.







I see motherboard's last BIOS was 2011 and last updated system drivers were Windows 8.
http://www.gigabyte.com/products/pro...px?pid=3423#dl

 

Hi, thinking of your freeze in Safe Mode, can you check your reliability history for that particular report?

The first
Bucket ID: LKD_0x117_Tdr:3_TdrVTR:15_IMAGE_nvlddmkm.sys
is obviously an Nvidia-related one.

So if some part of the Nvidia driver was still loaded in Safe Mode (although you're not then using the Nvidia driver) uninstalling your Nvidia driver completely and testing your system in Safe Mode may demonstrate whether there is any other issue.

 

I feel stupid for having not looked at the CPU temps, but while in BIOS the CPU temperature popped out at me, as it was getting all the way up to 80C. I didn't have any issues with Windows 8.1 shutting down, but as soon as I moved to Windows 10, it kept having these issues (very strange), which is why I didn't pay too much attention at first.

Based on suggestions regarding the power supply, I figured it was a decent time to upgrade and get a better one, so I grabbed a 750W one along with a new heatsink/fan for the CPU and put it all in with new thermal paste. The old thermal paste looked terrible and if anyone is having the same issues and doesn't want to replace the PSU and heatink, make sure to check on your thermal paste! It had been quite some time since I built the PC, and it looked ragged.

Now, with the new PSU, heatsink/fan and some fresh thermal paste, my PC has been working nonstop for days now. Thank you to everyone with suggestions on fixes!

 

Glad you solved this ! 80c is very warm for an idle PC, this was one area i did not think to mention because the PC would usually shutdown once the temps exceeded the rated (TJ Max) temps of the CPU. Your mention was the PC was randomly freezing maybe the PSU also the cause. I did not know how long it was since you built this PC, although i recall motherboard not being a newer model.