Windows 10: Random hard resets with no errors, pop-ups, or bsod.

Hello!

I am usually pretty self sufficient when it comes to building/troubleshooting computers, but i am at a complete loss on this one. :/

So, I rebuilt a PC for a friend with a bunch of new parts and it started crashing about a week after he took it home (specs below). At first it was crashing ALL the time...playing games, watching twitch, anything. It would just randomly do a hard reset and restart normally without any sort of error codes, pop-ups, or even a bsod. I really mean random too, i desperately tried finding some consistency to the problem, but no luck on that.

Long story short, i have tested and swapped just about every part in this computer (except for the dvd drive). I have ran Memtest overnight on several occasions with no errors. I have checked and rechecked all bios settings and nothing is overclocked, memory timings are all dialed in correctly. Temperatures have not surpassed 55C on the CPU, and 70C is the max on the GPU. I have done a completely fresh reinstall of Windows 10 Pro 64-bit, and installed several different versions of drivers (and yes i cleaned out the old files after each uninstall). I unchecked that little box that auto restarts on system failure. I've read through several posts on stuff similar to this and tried different suggestions. Nothing. This was even happening with Windows 7 beforehand.

All of this, among other things i can't quite remember at the moment, have only slowed down the crashing to a minimum. After installing a new ssd and installing slightly older drivers, it seems to have cut down the crashing quite a bit. Right now it has reset twice in the past 24 hours, and it has only happened after exiting games, specifically BF4 and Garden Warfare.

I have checked the Event Viewer several times and three things pop out at me.

1) Kernal-Power (event id:41)
2) Whea-Logger (event id:20, AMD Northbridge)
3) bug-check (event id:1001)

It seems like it is trying to tell me there is a fatal error with the CPU...but i have pretty much ruled out every possible hardware issue there could be at this point, including lack of power and bad video cables.

i want to say it is a driver issue of some sort...but i am running a barebones OS right now with only the essentials running, and i have tried several different driver versions to no avail. I am totally dumbfounded and hopefully you guys could delve into my dmp files and help me out since i have no idea how.

Here's the specs, and i appreciate any help! Debugging files are attached.

Windows 10 Pro 64-bit
-AMD FX-8120
-Gigabyte 78LMT mATX mobo
-2x4GB G.Skill Ripjaw X 1600Mhz 9-9-9-24
-Corsair CX 600w Bronze
-MSI GeForce 960 2GB (355.58 driver installed, graphic and audio drivers ONLY)
-OCZ Trion 100 120GB SSD
-WD Blue 1TB 7200rpm HDD
-Enermax Ostrog case w/ several 140mm fans

I'm going to bed for now, ill check back tomorrow while I'm at work and provide any needed info. Thank you!

:)

 

N8- No text tone, vibration or pop ups.

how many home screens are you using?

the only other solution ive seen here is a power cycle hold the menu button down for about 8 seconds BACK UP YOUR DATA first

 

N8- No text tone, vibration or pop ups.

IN PROFILES look at the warning tones select to on?

 

Also, I just finished running BF4 for about 24 hours straight without it crashing, and Garden Warfare for about 8 hours straight without a crash...until i exited out of the game. THEN it crashed.

 

Hi Sanztrack,

Welcome to the 10forums.

I'm very sorry for the delay, there aren't many people in this section.
Are you still requiring help?
If so, please use the tool again and upload a new zip file.

 

Hi Axe, thanks for the reply. No worries on timing, I'm patient

Unfortunately, yes, i do still need help. Here are the updated files.

 

Thank you Axe,

I will go through those tests again tonight and report back in the morning. Nothing is overclocked. If everything comes back clean, i will try and get the computer to crash and upload updated debug files as well.

 

Ok, so i have run all above mentioned tests. No issues were reported with any of them.

 

The computer just crashed again, here are the updated files.

 

No record of new BSOD's
What kind of a crash was it?

• BSOD Crash
• Sudden restart/shutdown crash
• Freeze crash

 

Sorry for the really delayed responses, work is killing me...

Last night i came home and checked the event viewer. There was another Kernal-41 at 7:11PM, though i was not home to see it. Im assuming it had another hard reset, though i could be wrong. The computer was idling at the time.

 

Do you see a new minidump in the minidump folder located at c:\Windows?

 

This is the one and only dump there is. Looking back at event viewer, i got another kerna-41 at 9:49 that same night. Again, i did not see it happen. no other errors are showing up in event viewer now. I also just updated to nvidia's newest drivers which were released on the 9th, so hopefully that helped or fixed it.

 

Run the DM Log Collector tool and upload the new zip.

 

Please check {windows partition}\windows\minidump and check if there are any dump files saved.
The zip is empty of the most recent dump file.
Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial