Windows 10: Random Internet Outage Diagnosis Help Needed

Hello All,

Here is my problem, and I hope someone can help. I will gladly supply any necessary information needed to help me solve this.

Long story short:

For about the last 6 weeks I lose internet randomly, for a couple of minutes at a time. It happens several times a day (I work from home a lot), and can happen at any time, but again, only lasts for a few minutes and comes back on as mysteriously as it went out.

I have two PC's (a laptop and a desktop) plugged into a SB6580 and both PC's will exhibit the problem when it occurs. Of course, any devices connected to WIFI will exhibit the same issue. Running Windows 10, and I update it regularly.

What I find very curious, however, is if I am on a VOIP call when it occurs, or playing online poker (don't ask) these two activities are seemingly not interrupted. The problem seems only confined to web browsing.

I had Optimum come out, and they replaced the cable from the pole to the house, they said squirrels had chewed it all up. I was hoping that was the issue, but it wasn't as it's still happening. It is driving me bananas I have no idea what the problem could be.

I even tried swapping the modem out, and that didn't do anything.

Any suggestions, anyone? Thank you in advance. Optimum tech support is, well, Optimum tech support.

Sincerely,

Frank

:)

 

Random BSOD while browsing internet


BitDefender is nothing special. mwac.sys causes BSODs anywhere.
A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
In that very thread, the suggested action apparently worked.

The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
That is why I posted that my suggestion may work, or may not. Let us see where it goes.

 

Random BSOD while browsing internet

Sorry, Bitdefender is a problem: BSOD BAD_POOL_HEADER - mwac.sys - Malwarebytes Anti-Malware Help - Malwarebytes Forums

 

help to remote connect

not sure how to use both programs u 2 suggested, i need more helpful steps thanks