Windows 10: Random laptop shutdowns after a battery replacement.

hi, i have got a 3 year old Acer Aspire E 15 laptop running the latest version of windows 08/06/2020 - 15:36 GMT. i had anAS16B5J battery which came with the laptop running at 11.1 V and 5300mAh / 58.8 Wh capacity, it worked fine for 3 years but needed replacing. i bought anAS16B8J replacement battery off amazon from the company - BLESYS. this battery was said to be compatible with AS16B5J devices. the new AS16B8J battery is running at10.95 V and 5600mAh / 62.2 Wh capacity.



the problem: after approx. 2 weeks of using the new battery, my laptop will suddenly shutdown completely, no blue screen or shutting down sequence, just instant black screen, sometime accompanied by a small pop. i think that the problem may be due to the CPU being undervolted by the battery the shutdowns happen more frequently when heavier / sudden tasks open of google crime tab are performed, or when the battery is at around 50% a lower voltage as charge decreases?


i replaced the battery myself, I am not a professional, but I know what I am doing more or less, is it possible that I damaged something while opening?, I did a visual inspection and don't think so....


does anyone have any experience with this type of problem? should I take my laptop to a computer shop, or buy a new 11.1 V battery ... or something else.? please help

:)

 

Random Shutdown After Battery Replacement

Welcome to TenForums!

Good thing about that model is that it is a removable battery, so this test I'm going to suggest should be easy.

If you still have the old battery, what happens you plug it back in? Does this problem go away? If so, then you know that the new battery is definitely the problem.

BTW, I've experienced the same thing with cheap replacement batteries in the past. Sometimes it's just worth a few extra dollars to get a genuine replacement unless you can find a really reliable alternative source.

As for any other ill effects, I'm not aware of this causing any other issues other than one: In my case, because the battery monitoring is not working, my laptop simply shuts off when the battery is empty. There is no graceful shutdown, just a sudden loss of power and along with it the loss of anything I was working on that I have not saved.

 

laptop battery wont charge after latest update

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s okay if you only have 1).

7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions wont resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to laptop.

4. When you login to Windows OS connect the battery while Windows OS working.

 

Random Shutdown After Battery Replacement

Hi,

I recently replaced the dead battery in my Dell Latitude E6440 (Windows 10.0.18362 Build 18362). I bought the battery on eBay for a lot less than Dell wanted to charge me but it seems to have an issue with ACPI in that the laptop randomly shuts down when in its docking station. The BIOS error log makes reference to ACPI-commanded shutdowns so I made various adjustments to the advanced power settings Battery section (mainly Critical Battery Action, which I set to "do nothing"). This didn't help. So I then disabled the ACPI battery device driver in Device Manager and this appears to have cured the random shutdowns, although I now have no battery monitor on the taskbar or any means of getting any battery information other than from the BIOS, (which indicates that the battery is still charging, by the way). Ideally, I'd like to have ACPI enabled so I can have a battery monitor in W10 but since I don't use it on battery all that often, it's not the end of the world if I need to keep it disabled. I just wondered if anyone else has encountered this and if so, what course of action you took to resolve it. In addition, I was wondering if I'm likely to encounter any short/medium/long-term issues with my laptop by having ACPI disabled.

All the best, Gerry