Windows 10: Random PC reboots

Hello everyone,

I recently bought a PC with these specs:

CPU: AMD Ryzen 9 5900x

Motherboard: ASUS TUF GAMING X570-PLUSWIFI

RAM: Crucial ballistix 3600MHz 32GB 16GBx2

GPU: PNY RTX 3080


I'm running the latest windows build and I've installed the latest chipset drivers and bios.

During the last two weeks my computer just randomly restarted about 10 times, it was usually during watching media on fullscreen mode. Under stress test loads or under gaming loads the PC performs remarkably and doesn't have any issues, the restarts happen just during light loads. I've looked everywhere for solutions but didn't find any. In the event viewer I get an event 18 WHEA-Logger error just after the critical error of the unexpected reboot:


A fatal hardware error has occurred.


Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Cache Hierarchy Error

Processor APIC ID: 4


The details view of this entry contains further information.


The XML format for this issue:


- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
<EventID>18</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2021-02-05T15:16:22.8617525Z" />
<EventRecordID>6572</EventRecordID>
<Correlation ActivityID="{63ad899b-3d9a-418e-bcdf-a6cfd002c35f}" />
<Execution ProcessID="4448" ThreadID="4996" />
<Channel>System</Channel>
<Computer>XXXX</Computer>
<Security UserID="S-1-5-19" />
</System>
- <EventData>
<Data Name="ErrorSource">3</Data>
<Data Name="ApicId">4</Data>
<Data Name="MCABank">5</Data>
<Data Name="MciStat">0xbaa0000000030150</Data>
<Data Name="MciAddr">0x0</Data>
<Data Name="MciMisc">0xd01a0ffe00000000</Data>
<Data Name="ErrorType">9</Data>
<Data Name="TransactionType">0</Data>
<Data Name="Participation">256</Data>
<Data Name="RequestType">5</Data>
<Data Name="MemorIO">256</Data>
<Data Name="MemHierarchyLvl">0</Data>
<Data Name="Timeout">256</Data>
<Data Name="OperationType">256</Data>
<Data Name="Channel">256</Data>
<Data Name="Length">936</Data>
<Data Name="RawData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ata>
</EventData>

</Event>


Another instance of the same error:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
<EventID>18</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2021-02-04T11:32:24.0062942Z" />
<EventRecordID>5948</EventRecordID>
<Correlation ActivityID="{01020555-d6c0-4a17-8dac-16396a57acfa}" />
<Execution ProcessID="4288" ThreadID="5916" />
<Channel>System</Channel>
<Computer>XXXX</Computer>
<Security UserID="S-1-5-19" />
</System>
- <EventData>
<Data Name="ErrorSource">3</Data>
<Data Name="ApicId">4</Data>
<Data Name="MCABank">5</Data>
<Data Name="MciStat">0xbaa0000000030150</Data>
<Data Name="MciAddr">0x0</Data>
<Data Name="MciMisc">0xd01a0ffe00000000</Data>
<Data Name="ErrorType">9</Data>
<Data Name="TransactionType">0</Data>
<Data Name="Participation">256</Data>
<Data Name="RequestType">5</Data>
<Data Name="MemorIO">256</Data>
<Data Name="MemHierarchyLvl">0</Data>
<Data Name="Timeout">256</Data>
<Data Name="OperationType">256</Data>
<Data Name="Channel">256</Data>
<Data Name="Length">936</Data>
<Data Name="RawData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ata>
</EventData>
</Event>

Thanks in advance for the help.

:)

 

Reboot random in my PC

Hi Diego,

We need to gather more information for us to better assist you on your random reboot concern. Kindly answer the following:

• When did the random reboot issue start?
• Were there any changes made on your computer before encountering the issue?
• Are you encountering a blue screen error when your computer suddenly reboots? If so, what is the error message that you're getting?

 

Random Reboots

I've had, as the title suggests, random reboots for the length of the time since I've built my computer (2 years roughly) and they're completely inexplicable.

It happens under no load, high load, watching movies, listening to music, playing games, browsing the web, sitting by itself in the room when the my sleeping monitor is even saying WTF?!

There aren't any Events to view other than the usual 0xC*D event when the service just shrugs at me.

Any thoughts or suggestions? Maybe someone has had the same problem before and it was just a loose molex connection? I'm baffled.

 

WHEA_UNCORRECTABLE_ERROR - Random reboots and 0x124 error

Thanks, axe0

How do I explain what steps I took... I ran dm_log_collector.exe but not sure how results were actually acquired/interpreted.

I need to be able to explain steps I took and steps taken to reproduce.

Attachment 162250

thanks, in advance!