Windows 10: Random Reboots / Crashes (AuthenticAMD)

Hello, I have been having many random reboots / crashes while gaming lately. When I am gaming my game will freeze, then the screen will go black, then the sound will turn static, and my PC will reboot. I have figured out through the minidump file that this is being caused by "AuthenticAMD." I have tried everything I can think of to fix it. I have tried reinstalling GPU drivers, resetting my PC, checking for overheating (temps were normal while gaming), and disabling fast startup. I will post the minidump file here,

1. * *
2. * Bugcheck Analysis *
3. * *
4. *******************************************************************************
6. WHEA_UNCORRECTABLE_ERROR (124)
7. A fatal hardware error has occurred. Parameter 1 identifies the type of error
8. source that reported the error. Parameter 2 holds the address of the
9. WHEA_ERROR_RECORD structure that describes the error conditon.
10. Arguments:
11. Arg1: 0000000000000000, Machine Check Exception
12. Arg2: ffff828cfd159038, Address of the WHEA_ERROR_RECORD structure.
13. Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
14. Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
16. Debugging Details:
17. ------------------
19. TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
21. BUGCHECK_STR: 0x124_AuthenticAMD
23. CUSTOMER_CRASH_COUNT: 1
25. DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
27. PROCESS_NAME: System
29. CURRENT_IRQL: 0
31. STACK_TEXT:
32. fffff508`fd8225b0 fffff802`af098991 : 00000000`00000000 ffff828c`fd159010 ffff828c`fbe79150 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x7b
33. fffff508`fd822ae0 fffff802`aeecc568 : ffff828c`fd159010 fffff802`aed0f5d1 00000000`00000000 ffff828c`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
34. fffff508`fd822b10 fffff802`aeecd1eb : fffff802`aefae4e0 ffff828c`fbe79150 ffff828c`fbe79150 fffff80d`81eb72a0 : nt!WheapProcessWorkQueueItem+0x48
35. fffff508`fd822b50 fffff802`aec45335 : 00000000`00000300 ffff828c`fe266700 fffff80d`00000000 ffff828c`00002000 : nt!WheapWorkQueueWorkerRoutine+0x2b
36. fffff508`fd822b80 fffff802`aece7cd7 : ffff828c`fe266700 00000000`00000080 ffff828c`fbe71040 ffff828c`fe266700 : nt!ExpWorkerThread+0xf5
37. fffff508`fd822c10 fffff802`aeda28d6 : ffffc500`54aa3180 ffff828c`fe266700 fffff802`aece7c90 00000000`00000000 : nt!PspSystemThreadStartup+0x47
38. fffff508`fd822c60 00000000`00000000 : fffff508`fd823000 fffff508`fd81d000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
41. STACK_COMMAND: kb
43. FOLLOWUP_NAME: MachineOwner
45. MODULE_NAME: AuthenticAMD
47. IMAGE_NAME: AuthenticAMD
49. DEBUG_FLR_IMAGE_TIMESTAMP: 0
51. FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
53. BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
55. Followup: MachineOwner

:)

 

Random crashes on Windows 10 (AuthenticAMD)

Hello. I've been dealing with sporadic crashes on the gaming computer I've built for a while. The screen goes black and instantly reboots (not performing updates). I've attempted replacing the motherboard, getting more RAM, replacing the power supply, updating
many of my outdated drivers I could find, and reinstalling Windows, but no dice.

The most recent minidump (https://drive.google.com/file/d/1kYupHX32yk7OO2_tvu4OQ1ilXHP_ngs6) shows it was "probably caused by AuthenticAMD", and that a fatal hardware error has occurred, likely meaning I need to replace a part in my PC, but I figured I'd
ask here and see if there's anything else I could do. Thanks in advance

 

WHEA_UNCORRECTABLE_ERROR - Random reboots and 0x124 error

Thanks, axe0

How do I explain what steps I took... I ran dm_log_collector.exe but not sure how results were actually acquired/interpreted.

I need to be able to explain steps I took and steps taken to reproduce.





thanks, in advance!

 

Random Reboot with No BSOD

Like this ?




And also, i am getting a strange BSOD when i'm trying to quit BIOS, like this




But after that, my PC went normal. I dont know if its related to the problem

No

Here is the list of drivers/software updates





The only drivers that changes before the crash is SAMSUNG, i dont think i ever used it though.

Replace my old Samsung monitor with BenQ ZOWIE RL2455 and have no BIOS changes