Windows 10: Random reboots

Why does my laptop HP ENVY 15.6 inch Laptop PC 15-ep1000 322X3AV randomly restart after installing new firmare - hp firmware update windows 11 03-Oct-23 15.16.0.0 oem111.inf?

:)

 

Random Reboots

I've had, as the title suggests, random reboots for the length of the time since I've built my computer (2 years roughly) and they're completely inexplicable.

It happens under no load, high load, watching movies, listening to music, playing games, browsing the web, sitting by itself in the room when the my sleeping monitor is even saying WTF?!

There aren't any Events to view other than the usual 0xC*D event when the service just shrugs at me.

Any thoughts or suggestions? Maybe someone has had the same problem before and it was just a loose molex connection? I'm baffled.

 

WHEA_UNCORRECTABLE_ERROR - Random reboots and 0x124 error

Thanks, axe0

How do I explain what steps I took... I ran dm_log_collector.exe but not sure how results were actually acquired/interpreted.

I need to be able to explain steps I took and steps taken to reproduce.

Attachment 162250

thanks, in advance!

 

Reboot random in my PC

Hi Diego,

We need to gather more information for us to better assist you on your random reboot concern. Kindly answer the following:

• When did the random reboot issue start?
• Were there any changes made on your computer before encountering the issue?
• Are you encountering a blue screen error when your computer suddenly reboots? If so, what is the error message that you're getting?