Windows 10: Random restart while idle

Hello all! Hope everyone is doing well. Please kindly see attached for the files compiled by the V2 Log Collector: IANP-LAPTOP-(2021-06-27_15-17-13).zip. My Windows Version is: Version 21H1 (OS Build 19043.1055). Thank you very much, God bless, stay safe and healthy, and have a great day!

:)

 

random restarts

Hi,

If a Windows computer random restarts, the device usually have some damaged system components. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows is installed on your computer?
• What changes have you made to the device before this issue occurred?
• What troubleshooting steps was already performed to your laptop?

In the meantime, it will be best to make sure that the latest update of Windows is installed on your device. If the same issue happens after installing Windows Update, we suggest running the power troubleshooter. To do so, follow these steps:

• Open the Control Panel.
• Using the search bar at the upper-right corner, type troubleshooting.
• From the search results, click on Troubleshooting and then select System and Security.
  
• Click on Power and then follow the prompts to successfully run the tool.

We are looking forward to your response.

 

random restarts

Hi Lili,

Hardware failure or system instability can cause the computer to
randomly restarts. As our initial troubleshooting step, we suggest you to run the Power troubleshooter on your computer and check if it fixes the issue. Here are the steps:

• Press Windows key.
• Type Troubleshoot.
• Under Find and fix other problems look for
  Power.
• Then Run the troubleshooter.

Update us with the outcome and if you need further assistance.

 

Random BSODs and restarts while idle

Hello ubuu,

Welcome to TenForums

The most recent crash (today) was recorded as a 0x124 bugcheck (hardware error). Earlier crashes were for different causes; the one on 2 Jan was possibly memory corruption, the previous one was due to a critical process that died but there was no information as to the cause.

With this background I am going to suggest you run a series of diagnostic checks on your hardware. Please report back on the results.



STOP 0x124 Troubleshooting [/i] Read carefully before proceeding.



Warning

If you're overclocking your system, revert back to stock clocks now.





Note Test the system once the overclock is removed before continuing with the steps outlined below.

Part One: CPU Stress Test
Part Two: MemTest86+ RAM Diagnostic
Part Three: Hard Drive Diagnostics
Part Four: GPU Stress Test




ONE [/i] CPU TEST
*Arrow Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums



Warning Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs (keep temps below 85°C).




TWO [/i] RAM TEST
*Arrow Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums



Note



MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight or longer. We're looking for zero errors here. Even a single error will indicate RAM failure.




THREE [/i] HDD TEST
*Arrow Run HDTune to

• check the health,
• scan for errors, no quick scan but full scan
• run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

• the health,
• the error scan,
• the benchmark incl. following
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

FOUR [/i] GPU TEST
*Arrow Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums



Note Run Furmark for around 30 minutes.


Warning Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs (keep temps below 85°C).