Windows 10: Random restart

Getting random restarts sometimes while gaming and sometimes while watching youtubes

:)

 

Random restart

Hello,

Please share the System logs with us. All steps here:

http://www.yourwindowsguide.com/2017/12/how-to-...

 

Random restarts

Sometimes my pc just restarts for no reason (not that I know of). Never when I'm using it but when I go away from my pc for a while, when I come back, sometimes I see my login screen. I'm pretty sure it didn't just lock because all the programs I was running
were closed when I logged back in and my Google Chrome said it was closed wrongly. I am aware of windows 10 sometimes sending me notifications with that I have to restart my pc for an update but I didn't get those notifications and besides, it only should
restart after 9 PM (I selected that in the settings). It happened 4 or 5 times until now.

Apologies for my bad English

 

Hello don18w and welcome to tenforums! *Smile

I looked at the dump file and you experienced a hardware failure crash:
Code: Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).[/quote] Please run the following test:






Diagnostic Test

RAM TEST
Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

*Smile

 

I was thinking it could of been overheating but I wasn't sure. Probably is the ram, sometimes it error ram couldn't be read. I will start the run tonight and get back.

 

Actually I need to burn it on a cd? No other way?

 

You can use a USB, it works the same as a CD *Smile

Please remove the ASUS software while troubleshooting, software from the (manufacturers in the case of a laptop) motherboard is known for causing BSOD's although there are just a few motherboard manufacturers for who this counts to.
Code: Start Menu\Programs\ASUS\ASUS Launcher Public:Start Menu\Programs\ASUS\ASUS Launcher Public Start Menu\Programs\ASUS\ASUS Manager Public:Start Menu\Programs\ASUS\ASUS Manager Public Start Menu\Programs\ASUS\AsusVibe Public:Start Menu\Programs\ASUS\AsusVibe Public Start Menu\Programs\ASUS\WebStorage Public:Start Menu\Programs\ASUS\WebStorage Public Start Menu\Programs\ASUS Music Maker Public:Start Menu\Programs\ASUS Music Maker Public Start Menu\Programs\ASUSDVD Public:Start Menu\Programs\ASUSDVD Public[/quote] It seems the crash was a bus error due to no time-out between data A and data B.
There must something be noted, this was an observation error what means that the CPU wasn't involved with the error but only reported it. We would need a few more dumps to find out more about the crashes to see if this is persistent or not, but there are no more dumps present.

If you are using a program like Ccleaner please stop using it while troubleshooting.
This because programs like Ccleaner remove dump files that are needed to troubleshoot.
Or configure Ccleaner to not remove dump files:



Code: =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ ffffe000a6198a08 Section @ ffffe000a6198b90 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4) Status : 0xfa000010000b0c0f[/quote]

 

Posting it as Boris is offline now: Yes, there is another way, using a USB Stick. There is a Auto-installer for USB key version of memtest86+.

Follow this guide for more details about it: *Arrow MemTest86+ - Test RAM - Windows 10 Forums

 

Duh, quite disturbing when you quote a tutorial/diagnostics test and the actual links do not come with it.

 

Time to make some post templates, my friend. *Smile It will be very effective.

 

I couldn't findo reply so I quoted and deleted the quote haha. So maybe my fault. So yeah it happens a out every couple days. I won't use CCleaner for a while then so we can get a good idea. I don't know how it bank 4 fails but only when computer is real hot. Maybe ram is overheating not cpu?

 

Post a screenshot of Speccy and then we will know if it is a heat issue!

Speccy download page:
Speccy

Cheers, Boris *Smile

 

Back with another log. Started up and just as soon as I started a youtube vid computer restarted.

 

did windows mem test no errors so

 

Hello don18w.

There is a BIOS update that I would recommend that you perform, also FYI there doesn't seem to be drivers for W10 on your support site, but you can still do the BIOS update:
https://www.asus.com/support/Downloa...ZUznaLFbF4/41/

Cheers, Boris *Smile