Windows 10: Random restarts

Discus and support Random restarts in Windows 10 Drivers and Hardware to solve the problem; The computer restarts randomly sometimes several times a day. In looking at the event viewer, the restarts are kernel-power ID 41, Task 43. The events... Discussion in 'Windows 10 Drivers and Hardware' started by RobL...m, Apr 21, 2020.

  1. RobL...m Win User

    Random restarts


    The computer restarts randomly sometimes several times a day. In looking at the event viewer, the restarts are kernel-power ID 41, Task 43. The events occur while I am using the computer, while it is asleep and when it is off. Looking back in the event view, I see that they've been going on since at least last August, but they seem to be more frequent now.

    To my untrained eye, they seem to be associated with the XPS Document Writer: Error messages 370 and 215.



    The print spooler failed to regenerate the printer driver information for driver Microsoft XPS Document Writer for environment Windows x64. Win32 system error code 1797 0x705. This can occur after an operating system upgrade or because of data loss on the hard drive.


    Installing printer driver Microsoft XPS Document Writer failed, error code 0x0, HRESULT 0x80070705. See the event user data for context information.


    I've searched this form and others, and have found other people asking about the same issue sometimes without the restarts. I have tried deleting the XPS Document Writer and the Service and I have tried pausing Updates, though I can't say that I have done these in tandem or tried restarting after each attempt.

    Obviously I am not a techie, but I am ready to try explicit instructions in lay terms, if anyone has any suggestions.


    If it helps at all the system is:


    OS Name Microsoft Windows 10 Home

    Version 10.0.18363 Build 18363

    Other OS Description Not Available

    OS Manufacturer Microsoft Corporation

    System Name TOWER-PC

    System Manufacturer System manufacturer

    System Model System Product Name

    System Type x64-based PC

    System SKU To Be Filled By O.E.M.

    Processor IntelR CoreTM2 Quad CPU Q9300 @ 2.50GHz, 2499 Mhz, 4 Cores, 4 Logical Processors

    BIOS Version/Date American Megatrends Inc. 2102, 4/7/2009

    SMBIOS Version 2.5

    Embedded Controller Version 255.255

    BIOS Mode Legacy

    BaseBoard Manufacturer ASUSTeK Computer INC.

    BaseBoard Product P5Q

    BaseBoard Version Rev 1.xx

    Platform Role Desktop

    Secure Boot State Unsupported

    PCR7 Configuration Binding Not Possible

    Windows Directory C:\WINDOWS

    System Directory C:\WINDOWS\system32

    Boot Device \Device\HarddiskVolume1

    Locale United States

    Hardware Abstraction Layer Version = "10.0.18362.752"

    User Name Tower-PC\Tower

    Time Zone Eastern Daylight Time

    Installed Physical Memory RAM 8.00 GB

    Total Physical Memory 8.00 GB

    Available Physical Memory 4.54 GB

    Total Virtual Memory 16.0 GB

    Available Virtual Memory 12.4 GB

    Page File Space 8.00 GB

    Page File C:\pagefile.sys

    Kernel DMA Protection Off

    Virtualization-based security Not enabled

    Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/devices detected, Disabled by policy, TPM is not usable

    Hyper-V - VM Monitor Mode Extensions Yes

    Hyper-V - Second Level Address Translation Extensions No

    Hyper-V - Virtualization Enabled in Firmware Yes

    Hyper-V - Data Execution Protection Yes


    Thanks in advance...

    Rob

    :)
     
    RobL...m, Apr 21, 2020
    #1

  2. random restarts

    Hi,

    If a Windows computer random restarts, the device usually have some damaged system components. For us to provide an accurate solution, we would need you to answer the following questions:

    • Which build, version and edition of Windows is installed on your computer?
    • What changes have you made to the device before this issue occurred?
    • What troubleshooting steps was already performed to your laptop?

    In the meantime, it will be best to make sure that the latest update of Windows is installed on your device. If the same issue happens after installing Windows Update, we suggest running the power troubleshooter. To do so, follow these steps:

    • Open the Control Panel.
    • Using the search bar at the upper-right corner, type troubleshooting.
    • From the search results, click on Troubleshooting and then select System and Security.
    • Click on Power and then follow the prompts to successfully run the tool.

    We are looking forward to your response.
     
    Darleen Pen, Apr 21, 2020
    #2
  3. random restarts

    Hi Lili,

    Hardware failure or system instability can cause the computer to
    randomly restarts. As our initial troubleshooting step, we suggest you to run the Power troubleshooter on your computer and check if it fixes the issue. Here are the steps:

    • Press Windows key.
    • Type Troubleshoot.
    • Under Find and fix other problems look for
      Power.
    • Then Run the troubleshooter.

    Update us with the outcome and if you need further assistance.
     
    Marilou Ser, Apr 21, 2020
    #3
  4. Arrakis9 Win User

    Random restarts

    Random restarts

    when you start the computer up press F8 repeatedly until you get a list of how to start windows, choose do not automatically restart on system failure. if your getting bsod's list what your getting here so we can further help you. IF the system is not getting bsod's and still restarting as you say then i would look into getting a line conditioner for your computer as you might be having power issues.
     
    Arrakis9, Apr 21, 2020
    #4
Thema:

Random restarts

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