Windows 10: Random restarts

The computer restarts randomly sometimes several times a day. In looking at the event viewer, the restarts are kernel-power ID 41, Task 43. The events occur while I am using the computer, while it is asleep and when it is off. Looking back in the event view, I see that they've been going on since at least last August, but they seem to be more frequent now.

To my untrained eye, they seem to be associated with the XPS Document Writer: Error messages 370 and 215.



The print spooler failed to regenerate the printer driver information for driver Microsoft XPS Document Writer for environment Windows x64. Win32 system error code 1797 0x705. This can occur after an operating system upgrade or because of data loss on the hard drive.


Installing printer driver Microsoft XPS Document Writer failed, error code 0x0, HRESULT 0x80070705. See the event user data for context information.


I've searched this form and others, and have found other people asking about the same issue sometimes without the restarts. I have tried deleting the XPS Document Writer and the Service and I have tried pausing Updates, though I can't say that I have done these in tandem or tried restarting after each attempt.

Obviously I am not a techie, but I am ready to try explicit instructions in lay terms, if anyone has any suggestions.


If it helps at all the system is:


OS Name Microsoft Windows 10 Home

Version 10.0.18363 Build 18363

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name TOWER-PC

System Manufacturer System manufacturer

System Model System Product Name

System Type x64-based PC

System SKU To Be Filled By O.E.M.

Processor IntelR CoreTM2 Quad CPU Q9300 @ 2.50GHz, 2499 Mhz, 4 Cores, 4 Logical Processors

BIOS Version/Date American Megatrends Inc. 2102, 4/7/2009

SMBIOS Version 2.5

Embedded Controller Version 255.255

BIOS Mode Legacy

BaseBoard Manufacturer ASUSTeK Computer INC.

BaseBoard Product P5Q

BaseBoard Version Rev 1.xx

Platform Role Desktop

Secure Boot State Unsupported

PCR7 Configuration Binding Not Possible

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.18362.752"

User Name Tower-PC\Tower

Time Zone Eastern Daylight Time

Installed Physical Memory RAM 8.00 GB

Total Physical Memory 8.00 GB

Available Physical Memory 4.54 GB

Total Virtual Memory 16.0 GB

Available Virtual Memory 12.4 GB

Page File Space 8.00 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/devices detected, Disabled by policy, TPM is not usable

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions No

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes


Thanks in advance...

Rob

:)

 

random restarts

Hi,

If a Windows computer random restarts, the device usually have some damaged system components. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows is installed on your computer?
• What changes have you made to the device before this issue occurred?
• What troubleshooting steps was already performed to your laptop?

In the meantime, it will be best to make sure that the latest update of Windows is installed on your device. If the same issue happens after installing Windows Update, we suggest running the power troubleshooter. To do so, follow these steps:

• Open the Control Panel.
• Using the search bar at the upper-right corner, type troubleshooting.
• From the search results, click on Troubleshooting and then select System and Security.
  
• Click on Power and then follow the prompts to successfully run the tool.

We are looking forward to your response.

 

random restarts

Hi Lili,

Hardware failure or system instability can cause the computer to
randomly restarts. As our initial troubleshooting step, we suggest you to run the Power troubleshooter on your computer and check if it fixes the issue. Here are the steps:

• Press Windows key.
• Type Troubleshoot.
• Under Find and fix other problems look for
  Power.
• Then Run the troubleshooter.

Update us with the outcome and if you need further assistance.

 

Random restarts

when you start the computer up press F8 repeatedly until you get a list of how to start windows, choose do not automatically restart on system failure. if your getting bsod's list what your getting here so we can further help you. IF the system is not getting bsod's and still restarting as you say then i would look into getting a line conditioner for your computer as you might be having power issues.