Windows 10: Random screen freezes in idle time

Good day, on backup laptop I struggle with an UI annoyance after upgrading to 23H2, the screen partially freezes after about 10 minutes receiving no user input. The screen still shows mouse pointer moves but windows and controls don't update to any changes on user actions. There is a workaround to "unfreeze" the screen by opening/closing the Ctrl-Alt-Del screen, but the freeze repeats later. Are there any ideas how to prevent the freezing?

:)

 

Random freezes or BSODs (In windows drivers)

Basically you need to go back to the step described in my post #121

As the freeze happens when you leave the system idle for a while it is most likely a driver associated with a background process that starts up when the system is idle for while. You might be able to search the event information logs to check which services started around the exact time of the freeze.

 

Random but frequent BSOD after idling for some time.

Hello, our computers in computer labs with Dell OptiPlex 7470 often run into BSODs after certain amount of idle time. Below are the common errors we see:

• KERNEL_DATA_INPAGE_ERROR
  
• CRITICAL_PROCESS_DIED
  
• SYSTEM_SERVICE_ERROR
  

These are domain-joined computers, running with same Windows master image deployed through Clonezilla.

Their occurrence seems random and without pattern, one computer can show BSODs with these respective errors at different times.

Below are the steps we tried:

• chkdsk /f /r /x
  
• dism /online /cleanup-image /restorehealth: no error found
  
• sfc /scannow: no error found
  

(The above three commands in order)

• Hibernate and Fast Startup is disabled
  
• Power Management for screen, hard disk, computer set to never sleep in any scenario
  
• C-state control disabled in BIOS
  
• Scanned disk for any errors using the software, CrystalDiskInfo.
  
• Windows Memory Diagnostic (shows no error found)
  
• Driver Verifier (unsure of how to continue using it after its BSOD showing Verifier found violations)
  
• Cleaned and reseated RAM
  
• Swapped with SSD with same Windows image.
  
• Pulled out one of the workstations out to test environment and installed with clean windows image, does not have BSOD issue.
  

But the problem seems to be re-occurring every now and then even after all these steps.

Below I am attaching a screenshot of output of msinfo32 and all the dump files we had in one of the workstations.
Support-Appendix

 

Small Freezes at Random Times

Yeah that will actually cause the screen to freeze for a second. How would I fix it?