Windows 10: Random Shutdowns that require unplugging to turn back on

Recently my computer has been suddenly powering down, leaving only my keyboard, mic, and ram lights powered on. When this happens, the power button does nothing and the only thing to get it powered back on is to unplug the power cord and plug it back in. I mainly want to know if this is just a hardware or software issue so that i don't waste money on a new psu if i don't need to. I just checked and i don't think it's even creating a minidump file for the power downs.

:)

 

Windows 10 Stuck on Repair, getting random shutdown.

We just want to verify a few things about the issue you're having with the issue that's going on on your PC. Please provide answers to the questions below:

• Can you tell us what were the troubleshooting steps that you have done so far?
• About the random shutdown, is this concern happening prior to the update?

We'll wait for your reply.

 

Random soft shutdowns

Hi Chris. I'm Greg, here to help you with this.

1) The problem with using a driver-finder app is it can provide a bad driver and it's hard to trace. For this reason I would only use drivers from the PC or motherboard maker's Support Downloads webpage for your exact model.

While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu.

2) If possible to get back before using the driver finder or even before the shutdowns started, try System restore: https://www.windowscentral.com/how-use-system-r...

3) Try these fixes for 2) Next try these fixes for the known issue of random shutdowns:



https://www.guidingtech.com/top-ways-to-fix-ran...



https://www.freecodecamp.org/news/pc-randomly-t...

https://tecoreviews.com/how-to/computer-randoml...

https://forums.tomshardware.com/threads/could-m...

https://techcult.com/fix-computer-shuts-down-ra...

4) Turn off Fast Startup at Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change Settings Currently Unavailable > uncheck the box for Fast Startup, Save Settings.

5) Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then if necessary continue with the other steps to go over your install most thoroughly.



6) If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version, and solves most problems. http://windows.microsoft.com/en-us/windows-10/m...

Report back results for each step so I know what else to suggest.

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

______________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

 

Random shutdown and reboot with no real explanation

Hi, Blaze Fulford

Welcome to the Microsoft Community.



Thank you for reaching out to us regarding the random shutdowns and reboots you've been experiencing on your system. I understand how frustrating and disruptive this issue can be, especially when it occurs during gaming sessions.

The Event ID 41 in the Event Viewer indicates that the system rebooted without cleanly shutting down first, which can be caused by various factors. While pinpointing the exact cause may require further investigation, I can provide you with some troubleshooting steps to help diagnose and resolve the issue:

1. Check for Overheating: Ensure that your system is adequately cooled and that all fans are functioning correctly. Overheating can lead to unexpected shutdowns to protect the hardware.
   
2. Update Drivers and Software: Make sure all drivers (especially graphics card drivers) and BIOS are up-to-date. Outdated drivers can sometimes cause stability issues. Manufacturers often release updates that can fix problems like the one you're experiencing. You can visit your motherboard or computer manufacturer's official website to download the appropriate drivers and install them to see if the problem persists.
   
3. Check the memory: Use the memory diagnostic program in Windows to test all the system memory.
   
   • Press Windows + R, type 'MdSched', Enter and then open 'Memory Diagnostic Tool'.
     
   • Tap on 'Restart now and check for problems'.
     
   • Follow the prompts to check, wait for it to complete, and check the report to see if any problems are detected.
     
4. Review Recent Changes: If the issue started occurring after making any recent changes to your system, such as installing new software or hardware, consider reverting those changes to see if it resolves the problem.
   

If you continue to experience random shutdowns and reboots after following these steps, please provide us with more information, such as any error messages you see before the shutdown, recent system changes, or any other relevant details. This will help me further diagnose the issue and provide you with tailored assistance.

I'm here to help, so please don't hesitate to reach out if you have any questions or need further assistance.



Best Regards

Martin | Microsoft Community Support Specialist