Windows 10: Random system crashes whether it's in use or when I step away. Computer restarts/reboots.

Hi guys I hope someone can help as this has been incredibly annoying and I have no clue how to distinguish the crash purpose, sometimes my computer restarts on it's own and I know it is due to the crash even if I am away from my computer. It is VERY similar to this situation/post from another microsoft support questionhttps://answers.microsoft.com/en-us/windows/forum/all/memory-dump-random-system-crashes-when-certain/423705a7-4a34-47fd-990f-bc272839cfe4 The helper named Dave was able to distinguish the crash from the memory dumps and I was hoping someone would be able to assist me with doing t

:)

 

random restarts

Hi,

If a Windows computer random restarts, the device usually have some damaged system components. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows is installed on your computer?
• What changes have you made to the device before this issue occurred?
• What troubleshooting steps was already performed to your laptop?

In the meantime, it will be best to make sure that the latest update of Windows is installed on your device. If the same issue happens after installing Windows Update, we suggest running the power troubleshooter. To do so, follow these steps:

• Open the Control Panel.
• Using the search bar at the upper-right corner, type troubleshooting.
• From the search results, click on Troubleshooting and then select System and Security.
  
• Click on Power and then follow the prompts to successfully run the tool.

We are looking forward to your response.

 

Random crashes/reboots - PSU failling?

I'm concluding that's not a software issue but a hardware one, most likely being the PSU the culprit.

• Power supply in my area has always been very inconsistent in summer time, even experiencing several low voltage situations system wide, with surges making my PC to reboot automatically. Despite PSU's got it's own protection methods, exposing it to several days -and years overall- of unstable electric flow could've inflicted some damage on it. PSU is not near top of the line and it has 8 years of continuous usage (Sentey BRP700).

• I did have random, sporadic reboots over time on my system for a while, even while doing basic tasks (watching a YT video). None prove to be catastrophic until the other day.

• Since the "mayor crash" I experienced the other day while playing a game, that rendered my system unable to install AMD Drivers even on a fresh new copy of a clean Windows 10 , I did experience several random reboots using Microsoft Basic Display Adapter performing basic tasks;
  • At the time of the "mayor crash" I had latest AMD drivers installed and they were working just fine and no mayor Windows 10 updates were installed that day.

• Removing video card (AMD R7 265) and replacing it a Geforce GTS 540 for testing purposes also triggered random crashes and system's lock up (different behavior, but same result nonetheless = system crash). Even while using the Geforce the computer suffered TWO system crashes just by clicking on the "refresh" button on TechPowerUp GPU-Z app. Yet, the third, fourth, ... times I clicked refresh, system did not reboot.
  • Attachment 273658

• Weirdly enough FurMark stress on my CPU and the testing video card -Geforce GTS 540 with Nvidia drivers installed- didn't make my system crash. Yet, opening Chrome afterwards triggered a crash.

I can't identify a system crash pattern.
The only pattern is that when I try to install AMD drives for my R7 265 the system does crash. The rest of the reboots are random and not logical based on the system stress at the moment.

Despite inspecting the PSU -and computer in general- for failed capacitors, I really lack the know-how to effectively detect a bad one unless it's very obviously damaged.

Bottom line: I'm purchasing a new PC overall -time to upgrade anyways- and I expect this to solve my issue once and for all.

I really appreciate time invested in trying to help me, guys!

 

Random Crash/Freeze on Build 10130


Hello everyone.

I have been running the Windows 10 preview for the last few months and other than a driver issue here or there, did not experience any real problems. However, with the last update to build 10130, I have been experiencing a random crash/freeze that manifests itself in one of two ways:

1. If I step away from the computer and come back before the monitor is set to go to sleep, I will come back to a frozen cursor, unable to do anything.
2. If I step away from the computer and come back after the monitor has gone to sleep, I will come back to a black screen, unable to do anything.

In both cases, I have to hold the power button in to shut down the computer for a restart.

Any direction or help would be greatly appreciated.