Windows 10: Random System Hangs - Not Responding to Ctrl + Alt + Delete

I have just built a new system


Ryzen 5 3600

32gb RAM DDR4 3200MHZ

1TB Sabrent Rocket NVME M2 Drive

2060 ASUS TUF


I am getting random freezes which don't respond to CTRL ALT Delete, on top of seemingly random restarts while in windows.


I have done the following:


- Re-Seat RAM, run MEMTEST86 no errors

- Re-Seat NVME Drive

- Re-Seat Graphics card


Full format and re-install windows from brand new USB drive, plugged directly into ports on rear.


Following are up to date:

Motherboard bios/firmware

Graphics card bios and drivers

No firmware updates available for Sabrent drive


Drive health for Sabrent drive is 99%


Conducted stress test on super-position bench with no issues.


The event viewer shows the following after the restart/hang:


System



- Provider


[ Name] Microsoft-Windows-Kernel-Power

[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}



EventID 41



Version 8



Level 1



Task 63



Opcode 0



Keywords 0x8000400000000002



- TimeCreated



[ SystemTime] 2020-07-29T01:38:34.0005900Z



EventRecordID 728



Correlation



- Execution



[ ProcessID] 4

[ ThreadID] 8



Channel System



Computer DESKTOP-F8SJSS0



- Security



[ UserID] S-1-5-18





- EventData



BugcheckCode 0

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress 0

PowerButtonTimestamp 0

BootAppStatus 0

Checkpoint 41

ConnectedStandbyInProgress false

SystemSleepTransitionsToOn 1

CsEntryScenarioInstanceId 0

BugcheckInfoFromEFI false

CheckpointStatus 0

CsEntryScenarioInstanceIdV2 0

LongPowerButtonPressDetected false




----------------------------------------------------------


- System



- Provider



[ Name] Microsoft-Windows-Kernel-Power

[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}



EventID 41



Version 8



Level 1



Task 63



Opcode 0



Keywords 0x8000400000000002



- TimeCreated



[ SystemTime] 2020-07-28T20:23:04.4932455Z



EventRecordID 620



Correlation



- Execution



[ ProcessID] 4

[ ThreadID] 8



Channel System



Computer DESKTOP-F8SJSS0



- Security



[ UserID] S-1-5-18





- EventData



BugcheckCode 0

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress 0

PowerButtonTimestamp 0

BootAppStatus 0

Checkpoint 41

ConnectedStandbyInProgress false

SystemSleepTransitionsToOn 2

CsEntryScenarioInstanceId 0

BugcheckInfoFromEFI false

CheckpointStatus 0

CsEntryScenarioInstanceIdV2 0

LongPowerButtonPressDetected false



-----------------------------------------------------


What could be the issue?

:)

 

CTRL + ALT + DEL menu not rendered at the top


Okay first of all.

It is DEFINITELY not a RAM problem. I have 16GB. The operating system is running in the background and is responding when I press CTRL + ALT + DEL, cause you can see the circle next to the cursor. The cursor responds as well..

Second, some people suggested me to use CTRL + SHIFT + ESC, I have not tried, but I will. Also this is not my problem. My problem is that the CTRL ALT DEL menu among which you can chose to turn on the task manager gives me black screen. Alt tabbing does not work with ANY software that is frozen in fullscreen, but that is normal.

On windows 7 this was not an issue. When nothing worked, ctrl alt del always worked.

On windows 10, CTRL alt deleting does not work, with some full screen applications.

 

ctrl alt del to logon

Hi Diane,

Conflicts with the user account settings is one of the possible reasons why the secure sign-in option is enabled on your computer even if the box in the settings is not checked. I would suggest that you enable and disable the
Require users to press Ctrl+Alt+Delete. You can follow the steps below:

• Press the Windows key + R.
• Type control userpasswords2 or netplwiz and press the Enter key.
• Click the Advanced tab.
• Under Secure sign-in, check the Require users to press Ctrl + Alt + Delete checkbox.
• Click Apply.
• Restart your computer.
• Open the same settings again and uncheck the Require users to press Ctrl + Alt + Delete checkbox and follow the
  steps 5 and 6.
  
  

Should you need further assistance, don't hesitate to get back to us.

 

Why Windows 10 don't goes to login screen after CTRL+ALT+DELETE?

Hi,



Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

CTRL+ALT+DELETE will open you log-in screen in Windows 10 too. I suggest you to try pressing
Ctrl+SHIFT+Esc key and check if it opens the Task manager. If issue persist, I suggest you to try below given steps and check if it works.

This issue may occur due to some system file corruption.
I suggest you to run System file checker. System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly follow the below given steps:

• Press Windows key + X, select Command prompt (Admin) to bring up elevated Command prompt.
• In Command prompt type sfc/scannow and press enter.
• Restart the computer.

If no corrupted system files were found in the previous state, then I suggest you to try the following steps:

• Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.
• In command prompt, type the following commands and press Enter after each command:

• DISM.exe /Online /Cleanup-image /Scanhealth
• DISM.exe /Online /Cleanup-image /Restorehealth
  • Close the command prompt and restart the PC and check if it works.

Hope this information helps. Post back with updated issue details for further help.

Thank you.