Windows 10: Random System Shutdown/Reboot

My System:OS Name Microsoft Windows 10 HomeVersion 10.0.19045 Build 19045Processor AMD Ryzen 7 5700X3D 8-Core Processor, 3201 Mhz, 8 Cores, 16 Logical ProcessorsBIOS Version/Date American Megatrends Inc. 3801, 4/7/21 SMBIOS Version 3.3 Embedded Controller Version 255.255 BIOS Mode UEFI BaseBoard Product TUF GAMING X570-PLUS WI-FI Issue: My PC has begun crashing and rebooting without warning or error message of any kind in recent months, but only when playing specific games, which as of today, number only Three in all. Two games crash at random intervals, any time after starting them, and

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Random shutdown and reboot with no real explanation

Hi, Blaze Fulford

Welcome to the Microsoft Community.



Thank you for reaching out to us regarding the random shutdowns and reboots you've been experiencing on your system. I understand how frustrating and disruptive this issue can be, especially when it occurs during gaming sessions.

The Event ID 41 in the Event Viewer indicates that the system rebooted without cleanly shutting down first, which can be caused by various factors. While pinpointing the exact cause may require further investigation, I can provide you with some troubleshooting steps to help diagnose and resolve the issue:

1. Check for Overheating: Ensure that your system is adequately cooled and that all fans are functioning correctly. Overheating can lead to unexpected shutdowns to protect the hardware.
   
2. Update Drivers and Software: Make sure all drivers (especially graphics card drivers) and BIOS are up-to-date. Outdated drivers can sometimes cause stability issues. Manufacturers often release updates that can fix problems like the one you're experiencing. You can visit your motherboard or computer manufacturer's official website to download the appropriate drivers and install them to see if the problem persists.
   
3. Check the memory: Use the memory diagnostic program in Windows to test all the system memory.
   
   • Press Windows + R, type 'MdSched', Enter and then open 'Memory Diagnostic Tool'.
     
   • Tap on 'Restart now and check for problems'.
     
   • Follow the prompts to check, wait for it to complete, and check the report to see if any problems are detected.
     
4. Review Recent Changes: If the issue started occurring after making any recent changes to your system, such as installing new software or hardware, consider reverting those changes to see if it resolves the problem.
   

If you continue to experience random shutdowns and reboots after following these steps, please provide us with more information, such as any error messages you see before the shutdown, recent system changes, or any other relevant details. This will help me further diagnose the issue and provide you with tailored assistance.

I'm here to help, so please don't hesitate to reach out if you have any questions or need further assistance.



Best Regards

Martin | Microsoft Community Support Specialist

 

Random Reboots

I've had, as the title suggests, random reboots for the length of the time since I've built my computer (2 years roughly) and they're completely inexplicable.

It happens under no load, high load, watching movies, listening to music, playing games, browsing the web, sitting by itself in the room when the my sleeping monitor is even saying WTF?!

There aren't any Events to view other than the usual 0xC*D event when the service just shrugs at me.

Any thoughts or suggestions? Maybe someone has had the same problem before and it was just a loose molex connection? I'm baffled.

 

Windows 10 Stuck on Repair, getting random shutdown.

We just want to verify a few things about the issue you're having with the issue that's going on on your PC. Please provide answers to the questions below:

• Can you tell us what were the troubleshooting steps that you have done so far?
• About the random shutdown, is this concern happening prior to the update?

We'll wait for your reply.